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Users Guide

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Table Of Contents
8. To enter the shipping information and parts dispatch details, follow steps 2 to 6 in Updating dispatch details on page 108.
NOTE: If the Technical Support agent determines that a part must be replaced in your system to resolve a support case,
the replacement part is dispatched with your consent to the provided address.
NOTE: The device group parts dispatch information overrides the default parts dispatch information that you configured
through the Settings > Contact Information page. If resolving a problem requires replacing a part, the replacement
part is shipped with your consent to the device group parts dispatch address (not the default parts dispatch address).
9. Click Save.
Editing device group details
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can edit the name and description of a device group based on your preference.
Steps
1. Point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
2. Select a device group.
3. From the Select group actions list, select Edit / Delete Device Group.
The Edit / Delete Group window is displayed.
4. Edit the name and description based on your preference and click Update.
Deleting a device group
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can delete device groups based on your preference.
NOTE:
Deleting a device group only removes the device group, device group credentials, and contact information. It does
not delete any devices from the Devices page.
Steps
1. Point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
2. Select a device group.
3. From the Select group actions list, select Edit / Delete Device Group.
The Edit / Delete Group window is displayed.
4. Click Delete.
Device grouping
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