Users Guide

Managing the credentials of a device group
If device types within the device group have the same credentials, you can configure common credentials for each device type
within the device group.
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise
user groups and Granting elevated or administrative privileges to users.
● You must have created a Credential Profile. See Creating Credential Profile.
About this task
You can use the Assign Credential Profile option to apply common credentials for the different device types within a device
group.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. From the Refine by pane, expand Groups and select a device group.
3. Select the devices for which you want to apply a Credential Profile.
4. From the Assign Credential Profile list, select a Credential Profile.
Credentials are assigned to the device group based on the credentials that are available in the selected Credential Profile.
Viewing and updating the contact information of a
device group
You can view or update the contact information, preferred contact method and time, and the parts dispatch information of a
device group.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
Updating the contact information for a device group allows SupportAssist Enterprise to send notifications to the device group
contact.
NOTE:
The device group contact information overrides the default contact information configured through the Settings
> Contact Information page. If an issue is detected on devices included in a group, SupportAssist Enterprise sends
notifications to the device group contact (not the default contact).
Steps
1. Point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
2. Select a device group.
3. From the Select group actions list, select Manage Contacts.
The Manage Contacts window is displayed.
4. If you want to use the contact information provided in the Settings > Contact Information page, select Use Default.
5. Select the type of contact:
● Primary
● Secondary
6. Type the first name, last name, phone number, alternate phone number (optional), and email address in the appropriate
fields.
7. Select the preferred contact method, preferred contact hours, and time zone.
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Device grouping