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Users Guide

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Table Of Contents
About this task
You can edit the name, IP address range, user name, and password of a Remote Collector based on your preference.
Steps
1. Point to Extensions and click Manage Remote Collectors.
The Remote Collectors page is displayed.
2. Select the Remote Collector that you want to update and click Edit.
The Edit Remote Collector window is displayed.
3. Edit the name, IP address range, user name, password, proxy details, and the proxy exclusion list as required.
4. Click Update.
If SupportAssist Enterprise is unable to connect to the remote system using the entered credentials:
● The existing credentials are retained
● The Remote Collector and the Upload Connectivity on the Remote Collectors page retain the status that was displayed
prior to editing the credentials
If the remote system is unable to connect to the proxy server using the entered proxy server credentials:
● The entered proxy server credentials are saved in SupportAssist Enterprise, but the existing proxy server credentials are
retained in the Remote Collector.
● The Remote Collector displays a proxy validation failed status, but the Upload connectivity retains the status that was
displayed prior to editing the proxy server credentials.
Related references
Remote Collectors on page 214
Deleting Remote Collector
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
About this task
You can delete a Remote Collector from SupportAssist Enterprise based on your preference.
CAUTION: Deleting the Remote Collector will also delete all collections that are saved on the remote system.
Steps
1. Point to Extensions and click Manage Remote Collectors.
The Remote Collectors page is displayed.
2. Select the Remote Collector you want to delete and click Delete.
The Remove Remote Collector window is displayed.
3. Click Remove Remote Collector.
The Remote Collector is removed from SupportAssist Enterprise and the Remote Collector application is uninstalled
from the remote system. If the IP address range or hostname expression of devices that were assigned to the Remote
Collector overlap with that of another Remote Collector, the applicable devices are assigned to the other Remote Collector.
Otherwise, the devices are assigned to server running SupportAssist Enterprise.
Related references
Remote Collectors on page 214
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Using Extensions