Users Guide

5. Type the user name and password in the appropriate fields.
6. To assign devices to the Remote Collector by using hostname expressions:
a. Select Hostname.
b. Type the hostname expression or hostname expressions of the devices that you want to assign to the Remote Collector.
NOTE: The hostname expression can only include *, ?, or alphanumeric characters.
c. To add multiple hostname expressions, click Add another expression, and then type the hostname expressions of the
devices.
7. To assign devices to the Remote Collector by using IP address ranges:
a. Select IP address / range.
b. Type the IP address or IP address ranges of the devices that you want to associate with the Remote Collector.
c. To add multiple IP address ranges, click Add IP address range, and then type the IP address range of the devices.
You can add up to five different IP address ranges by using one of the following formats:
● 193.109.112.99
● 193.109.112.*
● 193.104.20-40.*
● 192.168.*.*
● 192.168.2-51.3-91
● 193.109.112.45-99
NOTE: Ensure that the IP address ranges you have entered do not overlap with each other.
8. If the remote server connects to the internet through a proxy server, select the The remote system connects to the
internet through a proxy server option and then do the following:
a. Type the host name or IP address, and port number of the proxy server in the appropriate fields.
b. If a user name and password are required to connect to the proxy server, select Proxy requires authentication and
then type the user name and password in the appropriate fields.
c. In the Proxy Exclusion List box, type the IP address ranges or host name expressions of devices to which the
Remote Collector must communicate directly and not through the proxy server. IP address of devices that communicate
through https protocol must be included in the proxy exclusion list. Examples of devices that communicate through https
protocol include iDRAC, Storage SC Series arrays, VMware ESX and ESXi, and XC Series of Web-scale Hyper-converged
appliances.
NOTE:
You can enter one or more IP address ranges as semi-colon separated values. For example, 10.49.*.* ;
10.49.18.* ; *.*.100.10.
You can enter a list of IP address ranges in the following formats:
● 10.49.*.*
● 10.49.18.*
● *.*.100.10
● *.*.*.10
● *.10.12.100
● 10.*.*.*
The following IP address range formats are not supported:
● 10.*.*.49
● 10.*.49.*
● 10.49.*.10
NOTE:
If you have assigned devices to the Remote Collector by using IP address ranges, ensure that you only
enter IP address ranges in the Proxy Exclusion List. If you have assigned devices to the Remote Collector by using
hostname expressions, ensure that you only enter hostname expressions in the Proxy Exclusion List.
9. Click OK.
The Set Up Remote Collector overview pane is displayed and the Remote Collector (remote instance of SupportAssist
Enterprise) is installed and set up on the remote server.
NOTE:
If the Remote Collector is not added successfully, you may have to delete the Remote Collector and set it up
again.
Using Extensions 85