Users Guide

Setting up Remote Collector
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The server where you want to set up the Remote Collector must be reachable from the server where SupportAssist
Enterprise is installed.
● Port 5700 must be open on both the server running SupportAssist Enterprise and the server where you want to set up the
Remote Collector.
● The remote system must have internet connectivity for uploading the collected system information to Dell.
● The remote system must meet the minimum requirements for setting up the Remote Collector. See Minimum requirements
for setting up a Remote Collector.
● The server running SupportAssist Enterprise must have Internet connectivity.
● You must have read-write access to the system drive of the target device.
About this task
Setting up a Remote Collector enables SupportAssist Enterprise to distribute the workload associated with collecting and
uploading system information to a remote server. During the set up, SupportAssist Enterprise installs the Remote Collector on
the remote server.
Steps
1. Point to Extensions and click Manage Remote Collectors.
The Remote Collectors page is displayed.
2. Click Set Up Remote Collector.
The Set Up Remote Collector window is displayed.
Figure 18. Set Up Remote Collector window
3. Type the hostname or IP address of the server where you want to set up the Remote Collector.
4. If desired, type a name for the Remote Collector in the appropriate field.
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Using Extensions