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a. Type the hostname or IP address of the management group.
b. Type the user name and password in the appropriate fields.
c. Type the hostname or IP address of the Remote Console.
d. Type the user name and password in the appropriate fields.
NOTE: If you change the credentials of the system running the Management Group or Remote Console because of the
security policy requirements of your company or for other reasons, ensure that you also update the adapter credentials
in SupportAssist Enterprise. It is recommended that you create a service account with credentials that do not expire,
and enter the service account credentials in SupportAssist Enterprise.
7. From the Credential profile list, select a Credential Profile that contains the credentials of the devices that will be
inventoried by the adapter.
8. From the Update device inventory list, select the desired frequency for inventorying devices through the adapter.
9. Click OK.
The Adapter Details overview pane is displayed and devices that are managed by System Center Operations Manager are
inventoried in SupportAssist Enterprise.
NOTE: If the adapter is not added successfully, you may have to delete the adapter and set it up again.
NOTE: While assigning a Credential Profile, SupportAssist Enterprise performs additional classification tasks in the
background for each device. Therefore, assigning Credential Profiles may be prolonged depending on the device types,
number of devices, and your network bandwidth. For more information on the approximate time that is taken to assign
Credential Profiles, see Approximate time taken to assign Credential Profiles.
Next steps
If the Credential Profile that you selected contains the correct credentials for the inventoried devices, the devices are added to
the Default group. Devices for which the credentials are either not correct or not available are moved to the Staging group.
NOTE: By default, monitoring is enabled for devices that are added successfully through the adapter.
NOTE: The automated support capabilities of SupportAssist Enterprise are not available for devices that are placed in the
Staging group.
To add devices that are placed in the Staging group:
1. In the Refine by pane, expand Groups and select Staging. You can also select the adapter under Devices Added in the
Refine by pane to view devices that are inventoried by an adapter. If necessary, use the Search by option to filter the
displayed list of devices.
2. Perform one of the following:
● Select the devices and assign a Credential Profile that contains the credentials of the selected devices.
● Select a device and click Edit to assign a Credential Account.
3. Repeat step 2 until you have assigned the correct Credential Profile or Account Credentials to all devices.
Related references
Adapters on page 209
Set Up Microsoft System Center Operations Manager Adapter on page 211
Management Packs for inventorying devices managed by
Operations Manager
The following table lists the Dell EMC Server Management Pack Suite Version 6.3 or 7.0 required for SupportAssist Enterprise to
inventory devices that are managed by System Center Operations Manager (SCOM).
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Using Extensions