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Users Guide

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Table Of Contents
● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device
and its associated device types. To create a new credential profile, select Create New Profile and click Create. To
enter the profile details, follow steps 3 to 7 in Creating Credential Profile.
● If you did not select the Perform deep discovery option, select an Account Credentials that you want to assign to the
device. To create a new account credential, select Create New Account and click Create. To enter the account details,
follow steps 3 to 6 in Adding Account Credentials.
10. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
11. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
12. Click OK to close the Add Single Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device.
Related references
Add Single Device on page 192
Deep discovery on page 156
Adding a device by duplication
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● The required network ports must be open on the device. For the network port requirements on the remote device, see
Network requirements.
About this task
You can use the Duplicate feature to quickly add a device that is of the same type as a device that you have already added. For
example, if you have already added a remote server, you select that server and click Duplicate to start adding another remote
server.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select a device which is of the same type as the device that you want to add.
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Adding devices