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NOTE: Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
6. If desired, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
7. From the Account Credentials list, select an account credential that you want to assign to the device. To create a new
account credential, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in
Adding Account Credentials.
8. Click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
9. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
10. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
11. Click OK to close the Add Single Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device.
Related references
Add Single Device on page 192
Deep discovery on page 156
Adding a software
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
About this task
SupportAssist Enterprise can only collect system information from the management and monitoring software such as VMware
vCenter, Microsoft System Center Virtual Machine Manager (SCVMM), Dell EqualLogic SAN Headquarters (SAN HQ), and Host
Integration Toolkit for VMware (HIT Kit / VSM).
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select Software.
4. From the Select Software type list, select the software type.
5. Type the host name or IP address of the device in the appropriate field.
NOTE:
Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
6. If desired, type a name for the device in the appropriate field.
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Adding devices