Users Guide

Deleting Remote Collector........................................................................................................................................ 88
Chapter 7: Device grouping......................................................................................................... 89
Predefined device groups............................................................................................................................................... 90
Viewing device groups..................................................................................................................................................... 90
Creating a device group.................................................................................................................................................. 90
Managing devices in a device group............................................................................................................................. 91
Managing the credentials of a device group.............................................................................................................. 92
Viewing and updating the contact information of a device group........................................................................ 92
Editing device group details............................................................................................................................................93
Deleting a device group................................................................................................................................................... 93
Chapter 8: Managing device credentials...................................................................................... 94
Account Credentials......................................................................................................................................................... 94
Adding Account Credentials..................................................................................................................................... 94
Reassigning Account Credentials............................................................................................................................ 96
Editing Account Credentials..................................................................................................................................... 96
Deleting Account Credentials .................................................................................................................................. 97
Credential Profiles.............................................................................................................................................................98
Creating Credential Profile .......................................................................................................................................98
Assigning Credential Profile.................................................................................................................................... 100
Viewing devices associated with a Credential Profile.......................................................................................100
Editing Credential Profile......................................................................................................................................... 100
Deleting Credential Profile ...................................................................................................................................... 101
Chapter 9: Maintaining SupportAssist Enterprise capability.......................................................103
Enabling or disabling monitoring of a device.............................................................................................................103
Performing deep discovery........................................................................................................................................... 105
Installing or upgrading OMSA by using SupportAssist Enterprise.......................................................................105
Configuring SNMP settings by using SupportAssist Enterprise.......................................................................... 106
Viewing and updating the contact information........................................................................................................ 108
Updating dispatch details ............................................................................................................................................. 108
Adding dispatch notes to default group.....................................................................................................................109
Configuring proxy server settings............................................................................................................................... 109
Connectivity test.............................................................................................................................................................. 110
Viewing the connectivity status.............................................................................................................................. 111
Performing the connectivity test............................................................................................................................ 111
Testing the case creation capability............................................................................................................................ 112
Clearing the System Event Log.................................................................................................................................... 112
Automatic update............................................................................................................................................................. 113
Enabling or disabling automatic updates...............................................................................................................114
Deleting a device.............................................................................................................................................................. 114
Chapter 10: Configuring email notifications................................................................................ 116
Configuring email notification settings........................................................................................................................116
Configuring SMTP server settings............................................................................................................................... 117
Types of email notifications........................................................................................................................................... 117
Chapter 11: Configuring collection settings................................................................................ 119
Contents
5