Users Guide

Adding a Compellent SC Series storage solution.................................................................................................48
Adding a Fluid File System NAS device..................................................................................................................49
Adding a software....................................................................................................................................................... 50
Adding a solution.......................................................................................................................................................... 51
Adding a device by duplication.................................................................................................................................52
Importing multiple devices.............................................................................................................................................. 54
Exporting details of devices that were not imported............................................................................................... 57
Revalidating a device........................................................................................................................................................57
Chapter 4: Managing device discovery rules................................................................................ 59
Creating device discovery rule.......................................................................................................................................59
Viewing the device discovery rule overview pane.................................................................................................... 60
Editing device discovery rule..........................................................................................................................................60
Deleting device discovery rule........................................................................................................................................ 61
Running the discovery rule.............................................................................................................................................. 61
Chapter 5: Viewing cases and devices......................................................................................... 63
Viewing all support cases................................................................................................................................................ 63
Viewing support cases for a specific device...............................................................................................................64
Case management options..............................................................................................................................................65
Requesting to suspend case activities for 24 hours........................................................................................... 66
Requesting to resume support activities............................................................................................................... 67
Requesting to close a support case........................................................................................................................ 67
Viewing the device inventory......................................................................................................................................... 68
Viewing the device overview pane............................................................................................................................... 68
Sorting the displayed data.............................................................................................................................................. 70
Chapter 6: Using Extensions ....................................................................................................... 71
Types of extensions...........................................................................................................................................................71
Support for setting up adapter or Remote Collector ............................................................................................... 71
Getting started with adding devices managed by systems management consoles.......................................... 72
Adapters.............................................................................................................................................................................. 72
Setting up OpenManage Essentials adapter......................................................................................................... 72
Setting up the Microsoft System Center Operations Manager adapter........................................................74
Management Packs for inventorying devices managed by Operations Manager........................................76
Setting up OpenManage Enterprise adapter........................................................................................................ 77
Viewing adapter overview pane ..............................................................................................................................78
Viewing devices inventoried by the adapter......................................................................................................... 79
Synchronizing adapter .............................................................................................................................................. 79
Editing adapter............................................................................................................................................................. 79
Deleting adapter.......................................................................................................................................................... 80
Approximate time required to assign Credential Profile.................................................................................... 80
Remote Collectors............................................................................................................................................................. 81
Minimum requirements for setting up a Remote Collector................................................................................81
Setting up Remote Collector.................................................................................................................................... 84
Viewing collections for devices associated with a Remote Collector............................................................ 86
Viewing the Remote Collector overview pane..................................................................................................... 86
Viewing devices associated with a Remote Collector........................................................................................ 87
Editing Remote Collector...........................................................................................................................................87
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Contents