Users Guide

Adding devices
Adding devices prepares SupportAssist Enterprise to automate support from Dell Technical Support for your Dell devices. To use
SupportAssist Enterprise to either monitor hardware issues or collect system information from your devices, you must add your
devices in SupportAssist Enterprise.
After the installation of SupportAssist Enterprise, the local system (server where SupportAssist Enterprise is installed) is
automatically added in SupportAssist Enterprise. To receive the benefits of SupportAssist Enterprise for your other Dell devices,
you must add each device in SupportAssist Enterprise.
NOTE: For the complete list of devices types and device models that you can add in SupportAssist Enterprise, see the
SupportAssist Enterprise Version 1.2 Support Matrix at https://www.Dell.com/ServiceabilityTools.
NOTE: By default, a SupportAssist component is available on 14th generation of PowerEdge servers. You can register the
SupportAssist component on the server to receive the automated support capabilities of SupportAssist. When an iDRAC
is added in SupportAssist Enterprise, the SupportAssist component is automatically disabled, but the automatic support
capabilities are available through SupportAssist Enterprise.
NOTE: Only IPv4 addresses are supported for adding devices and collecting system information.
Topics:
• Methods of adding devices
• Device types and applicable devices
• Adding a single device
• Importing multiple devices
• Exporting details of devices that were not imported
• Revalidating a device
Methods of adding devices
You can add devices in SupportAssist Enterprise by using one of the following methods:
● Add a single device — Add each device individually by entering details of the device
● Import multiple devices — Add several devices by using a .csv file that contains details of the devices
● Create a device discovery rule — Add devices based on a specific IP address ranges. For more information on discovery
rules, see Managing device discovery rules.
● Set up an adapter — Inventory and add devices that are managed by OpenManage Essentials, Microsoft System Operations
Manager, or OpenManage Enterprise - Tech Release. For more information on setting up an adapter, see Adapters.
Device types and applicable devices
While adding a single device or importing multiple devices in SupportAssist Enterprise, you must select an appropriate device
type. The following table lists the devices that you can add by selecting a specific device type.
NOTE:
SupportAssist Enterprise may not be compatible with all device models of a supported device type. For the
complete list of supported device types and device models, see the SupportAssist Enterprise Version 1.2 Support Matrix at
https://www.Dell.com/ServiceabilityTools.
Table 10. Selecting a device type
Device Type Devices that you can add
Chassis
● PowerEdge M1000e
● PowerEdge VRTX
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