Users Guide

Figure 3. Registration page
3. On the Registration page, provide the following information:
a. In the Company Information section, type the company name select your country or territory.
b. In the Contact Information section, type your first name, last name, phone number, alternate phone number, and email
address in the appropriate fields.
c. To provide the shipping information and dispatch preferences, select Dispatch details, and enter the following
information:
i. In the Parts Dispatch section, select one of the following:
● Parts Dispatch Only — If you want only the replacement hardware component to be dispatched to your
address.
● Parts Dispatch with Onsite Service — If you want an on-site technician to replace the dispatched hardware
component.
ii. Select Copy contact information, if you want to copy the contact details from the Contact Information section.
iii. Select the preferred contact hours during which Dell can contact you, if necessary.
iv. Select the time zone and type your shipping address in the appropriate fields.
v. Type any specific dispatch related information in the Dispatch Notes section.
NOTE:
If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
NOTE: Ensure that you use an English keyboard layout to type data in the Phone Number, Alternate Phone Number,
and Email Address fields. If a native keyboard layout or non-English language is used to type data in these fields, an
error message is displayed.
NOTE: After registering SupportAssist Enterprise, you can update the primary contact information and also provide
a secondary contact information. If the primary contact is unavailable, Dell will contact your company through the
secondary contact. If both the primary and secondary contacts are configured with valid email addresses, both receive
SupportAssist Enterprise emails. For information on updating the contact information, see Viewing and updating the
contact information.
4. Click Next.
SupportAssist Enterprise connects to Dell and completes the registration. If the registration is successful, the Summary
page is displayed. Else, an error message is displayed. If the registration issue persists, contact your network administrator
for assistance.
5. Click Finish.
The SupportAssist Enterprise Devices page is displayed. The local system may display the following status in the Devices
page:
● OMSA not installed — Dell OpenManage Server Administrator (OMSA) is not installed on the local system.
● SNMP not configured — SNMP settings of the local system is not configured.
CAUTION:
Without the installation of OMSA and the configuration of SNMP settings, SupportAssist
Enterprise will not be able to monitor hardware issues that may occur on the local system.
Getting started with SupportAssist Enterprise 33