Users Guide

Table 9. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
● View support cases that are open for your devices
● Update contact and parts dispatch information
● Set up adapter
● Set up Remote Collector
NOTE: Registration of SupportAssist Enterprise is optional. However, Dell recommends that you complete the registration
to receive the full benefits of the automated support capabilities of SupportAssist Enterprise.
Registering SupportAssist Enterprise
Prerequisites
● If the server where you have installed SupportAssist Enterprise connects to the internet through a proxy server, ensure that
you have the details of the proxy server.
● Ensure that you have the details of the contact you want to assign as your company’s primary contact for SupportAssist
Enterprise.
About this task
CAUTION: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise.
Without registration, you can only use SupportAssist Enterprise to manually start the collection of system
information from your devices. Until registration is completed, SupportAssist Enterprise can neither monitor
your devices for hardware issues nor automatically collect system information.
The SupportAssist Enterprise Registration Wizard guides you through configuring the proxy server settings (if applicable)
and completing the registration. The registration wizard is displayed when you log in to SupportAssist Enterprise for the
first-time. If you do not complete the registration or skip the registration, whenever you log in to SupportAssist Enterprise, the
SupportAssist Enterprise is not registered banner is displayed at the top of the page. You can click the Register now link
to open the registration wizard and complete the registration.
NOTE:
You can also click Register in the About page or on the add devices wizard to open the SupportAssist
Enterprise Registration Wizard.
NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Configuration feature is enabled, the
SupportAssist Enterprise Registration Wizard is not displayed.
Steps
1. On the Welcome page, click Next.
SupportAssist Enterprise verifies connectivity to the Internet.
● If SupportAssist Enterprise is able to connect to the Internet, the Registration page is displayed.
●
If SupportAssist Enterprise is unable to connect to the Internet, a message prompts you to confirm if the system
connects to the Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.
If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network
administrator for assistance.
2. If the Proxy Settings page is displayed:
a. In the Address field, type the IP address or host name of the proxy server.
b. In the Port field, type the port number of the proxy server.
c. If a user name and password is required to connect to the proxy server, select Requires authentication, and type the
user name and password in the appropriate fields.
d. Click Next.
SupportAssist Enterprise verifies connectivity to the Internet through the proxy server. If the connection is successful, the
Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact
your network administrator for assistance.
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Getting started with SupportAssist Enterprise