Users Guide

For migration from SupportAssist for Microsoft System Center Operations Manager to SupportAssist Enterprise only: The
servers that were discovered in SupportAssist for Microsoft System Center Operations Manager are placed in the Staging
group with an Unable to add device status because the credentials of the servers are not available. To add the servers in
SupportAssist Enterprise, ensure that you edit the credentials or apply a Credential Profile to the servers after migration.
NOTE: If the server running SupportAssist Enterprise connects to the internet through a proxy server, devices that were
added with the iDRAC IP address are placed in the Staging group. To move the devices to the Default group, add the
IP address of the iDRACs in the Proxy Exclusion List on the SupportAssist Enterprise Proxy Settings page and then
revalidate each device.
After migration from an unregistered version of SupportAssist, collections that you manually initiate are not automatically
uploaded. To ensure that these collections are automatically uploaded, enable the automatic collection upload settings in the
Preferences page.
Migrating to SupportAssist Enterprise by using the OpenManage
Essentials installer package
About this task
If you have SupportAssist for OpenManage Essentials version 2.2 installed, you can migrate to SupportAssist Enterprise version
1.2 by using the OpenManage Essentials installer package.
NOTE: Migration to SupportAssist Enterprise version 1.2 from SupportAssist for OpenManage Essentials is supported only
if OpenManage Essentials version 2.3 or later is installed on the system.
Steps
1. Double-click the OpenManage Essentials executable file.
The Dell OpenManage Install window is displayed.
2. Ensure that SupportAssist Enterprise is selected and then click Install.
The Welcome to Dell SupportAssist Enterprise Installer window is displayed.
3. Click Next.
The Installing SupportAssist Enterprise window is displayed briefly, and then the Installation Completed window is
displayed.
4. Click Finish.
If you had created device groups and device group credentials prior to migration, the following changes occur:
● Device group credentials are saved as Credential Accounts and Credential Profiles. However, if individual and device
group credentials were configured for devices within the device group, only the individual device credentials are applied
for those devices after the upgrade. If necessary, you can select those devices and apply the created credential profiles.
● Credential Accounts are not created for the existing individual device credentials. If devices within the device group were
configured with individual credentials, the individual credentials are saved and applied on the devices.
For devices that are not members of a device group, if both default and individual credentials were configured for the
devices, only the individual credentials are saved and applied on those devices.
Using SupportAssist Enterprise without registration
Registration of SupportAssist Enterprise is a prerequisite to receive the full benefits of SupportAssist Enterprise and to use
all the available features. You can also use SupportAssist Enterprise without registration. However, only certain capabilities or
features of SupportAssist Enterprise are available without registration. The following table provides a summary of the availability
of capabilities or features without registration.
Table 9. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
● Add devices
● Manually start the collection and upload of system
information to Dell from a single device or multiple devices
● Monitor devices for hardware issues
● Automatic case creation on issue detection
● Automated periodic collection of system information
Getting started with SupportAssist Enterprise 31