Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-30414 SupportAssist Enterprise is unable to reach the
Remote Collector Remote Collector_name.
Ensure the following:
● The server hosting the remote collector must be
reachable from the server where SupportAssist
Enterprise is installed.
● The Remote Collector services must be running on
the server hosting the Remote Collector.
SA-20605 SupportAssist Enterprise is unable to set up
the adapter because the hostname/IP address
hostname/IP address is either invalid or unreachable.
Ensure that the hostname/IP address is valid and
reachable, and then try setting up the adapter.
SA-20610 SupportAssist Enterprise is unable to set up the
adapter for the host hostname/IP address because
the credentials are incorrect.
Ensure that the credentials of the host are correct and
then try setting up the adapter.
SA-20615
SA-20620
SupportAssist Enterprise is unable to inventory
devices through the adapter because a connection
could not be established with the host/management
console.
Ensure the following and then retry the operation:
● The host running the management console must be
reachable.
● The credentials of the host must be valid and must
also have administrator rights.
● The systems management console services must
be running on the host.
SA-20625 SupportAssist Enterprise is unable to set up the
adapter on the host hostname/IP address because
the operating system is not supported.
For information on the operating systems that support
setting up the adapter_name, see the Online Help.
SA-20634
SA-20644
SA-20646
SA-20648
SA-20650
SA-20652
SA-20656
SA-20658
SA-20660
SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP
address because it does not meet certain
requirements.
Ensure the following and then try setting up the
adapter:
● The host running the management console must be
reachable and must also have more than 500 MB
free hard-drive space.
● Port x must be open on the host.
● The systems management console must be
installed on the host.
● The systems management console services must
be running on the host.
SA-20654 SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP
address because the services are not running.
Ensure that the systems management console
services are running on the host and then try setting
up the adapter.
SA-20662 SupportAssist Enterprise is unable to set up the
adapter_name adapter because the adapter installer
file is not available at the default location.
Reinstall SupportAssist Enterprise and then try setting
up the adapter.
SA-20664 SupportAssist Enterprise is unable to set up the
adapter_name adapter because the installation of
another adapter is in progress.
Try setting up the adapter after the installation of the
other adapter is complete.
SA-20666 SupportAssist Enterprise is unable to connect to
Adapter adapter_name.
Ensure the following:
● The system where the management console is set
up must be reachable from the server running
SupportAssist Enterprise
● If the credentials of the management console have
changed, update the credentials of the adapter in
SupportAssist Enterprise
Error code appendix 243