Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-30438
SA-30442
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the
provided hostname expression hostname_expression
matches with the hostname expression of another
Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30439
SA-30441
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the
provided hostname expression hostname_expression
is duplicated within the same Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30440 SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the pre-
check script for Remote Collector could not be
copied to the remote system.
Ensure that the remote system is reachable. Also
verify the credentials of the Remote Collector and
retry the operation.
SA-30443 SupportAssist Enterprise is unable to edit the
Remote Collector Remote Collector_name because
the Remote Collector configuration is corrupted on
the remote system.
To resolve the issue, delete the Remote collector, and
retry setting up the Remote Collector again.
SA-30444 SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because download
of Remote Collector installer was unsuccessful.
Run the Connectivity Test to ensure that connectivity
to the Dell EMC FTP server is successful and then
retry.
SA-20620 Support Assist Enterprise is unable to update
the details of the host adapter_name, because a
connection could not be established between the
host and management console.
Verify the following and then retry the operation:
● The host running the management console must be
reachable.
● The credentials of the host must be valid and must
also have administrator rights.
● The adapter service must be running on the host.
SA-20550 SupportAssist Enterprise is unable to connect to
Adapter adapter_name because the adapter service
may not be running.
Ensure that the adapter service is running on the host.
SA-20666 SupportAssist Enterprise is unable to connect
to Adapter adapter_name, because a connection
could not be established between the host and
management console.
Verify the following and then retry the operation:
● The system where the management console is set
up must be reachable from the server running
SupportAssist Enterprise.
● If the credentials of the management console have
changed, update the credentials of the adapter in
SupportAssist Enterprise.
SA-20070 SupportAssist Enterprise is unable to connect to
the adapter adapter_name because the adapter
credentials are either incorrect or do not have the
required privileges.
Ensure the following and then retry:
● The adapter credentials must be correct.
● The adapter credentials must have administrator
privileges.
SA-20075 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because of an unknown error.
Ensure the following and then retry:
● If the credentials of the system where the adapter
is set up have changed, update the adapter
credentials in SupportAssist Enterprise.
● The adapter services must be running on the
system where the adapter is set up.
● OpenManage Essentials services must be running
on the system where the adapter is set up.
SA-20090 SupportAssist Enterprise is unable to connect to
the adapter adapter_name because the OpenManage
Essentials services are not running.
Ensure that OpenManage Essentials services are
running on the system where the adapter is setup and
then retry.
242 Error code appendix