Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SupportAssist Enterprise Version 1.2 User's Guide
at https://www.Dell.com/ServiceabilityTools.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4500 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the receiving server hosted by
Dell is unreachable.
To retry collecting the system information, select the
device and click Start Collection.
SA-4513 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because of an invalid file token.
● Perform the Connectivity Test and make sure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4514 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the collection file is corrupted.
● Perform the Connectivity Test and make sure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4521
SA-4522
SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the proxy server is not
reachable.
● Verify the proxy server settings in SupportAssist
Enterprise.
● Make sure that the proxy server is reachable.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-4523 SupportAssist Enterprise is unable to send the
collected system information from the device
device_name because the proxy server username or
password is incorrect.
● Make sure that the proxy server user name
and password you have entered in SupportAssist
Enterprise are correct.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Dell Technical Support
for assistance.
SA-30265 SupportAssist Enterprise has placed the device
device_name in the Staging group because the
Software service is not running on the device.
To add the device, ensure that the software service is
running and then revalidate the device.
SA-0170 SupportAssist Enterprise is unable to add the
device device_name because you have entered the
hostname/IP address of a Web-Scale Cluster VM.
Try adding the device by entering the hostname/IP
address of Web-Scale Cluster.
SA-0136 SupportAssist Enterprise is unable to add the device
device_name because the device sub type that you
have selected is incorrect.
Ensure that you select the correct device sub type
and try again.
SA-30428 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
setting up a Remote Collector on a Windows system
is not supported.
Ensure that the remote system has Linux operating
system installed and retry the operation.
Error code appendix 241