Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-4531 Upload of the system information collected from
device_name was unsuccessful because of an issue
with the upload server hosted by Dell.
To retry the upload, select the collection from
the Collections page and click Upload. If the
problem persists, contact Dell Technical Support for
assistance.
SA-4040
SA-4073
SA-4074
SupportAssist Enterprise is unable to package
the system information collected from the device
device_name because of an unknown error.
To retry the upload, select the collection from
the Collections page and click Upload. If the
problem persists, contact Dell Technical Support for
assistance.
SA-4075
SA-4080
SupportAssist Enterprise is unable to collect system
information from the device device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that WMI service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4085
SA-4090
SA-4115
SA-4120
SA-4125
SA-4130
SA-4135
SA-4140
SA-4145
SA-4150
SA-4175
SupportAssist Enterprise is unable to collect system
information from the device device_name because an
attempt to connect to the device is unsuccessful.
To retry collecting the system information, select the
device and click Start Collection. If the problem
persists, contact Technical Support for assistance.
SA-4095
SA-4100
SA-4105
SupportAssist Enterprise is unable to collect system
information from the device device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that the SSH service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the device is not reachable.
● Make sure the device you are trying to add is
reachable from the server running SupportAssist
Enterprise.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the IP address of the device is invalid.
● Make sure that SupportAssist Enterprise is
updated with the correct IP address of the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the download of a certificate file could not be
completed successfully.
● Verify the firewall and network settings to make
sure that download of the certificate file is not
blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the credentials of the device are either incorrect or
do not have the required privileges.
● Make sure that SupportAssist Enterprise is
updated with the correct user name and password
of the device.
● Make sure that the user account has
administrator/root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4185 SupportAssist Enterprise is unable to collect system
information from the device device_name because of
an attempt to connect to the device is unsuccessful.
● Make sure SupportAssist Enterprise is updated
with the credentials of a user account that has
root privileges. For instructions to add a user
account to the root group, see the "Adding a
user to the root user group" section in the
240 Error code appendix