Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.2 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Managing device discovery rules
- Viewing cases and devices
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters
- Setting up OpenManage Essentials adapter
- Setting up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Setting up OpenManage Enterprise adapter
- Viewing adapter overview pane
- Viewing devices inventoried by the adapter
- Synchronizing adapter
- Editing adapter
- Deleting adapter
- Approximate time required to assign Credential Profile
- Remote Collectors
- Device grouping
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Performing deep discovery
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Updating dispatch details
- Adding dispatch notes to default group
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log
- Automatic update
- Deleting a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configuring the alert destination of a server running Linux
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP on a server running Linux
- Configuring sudo access for SupportAssist Enterprise on a server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Tool tips
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
5. The default installation folder for SupportAssist Enterprise is <Drive where SupportAssist Enterprise is
installed>:\Program Files\Dell\SupportAssist. If you want to want to install SupportAssist Enterprise on
any other location, click Browse and select a folder.
6. Click Install.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, the Port Settings page is displayed. Else,
the Installing SupportAssist Enterprise page is displayed briefly, and then the Installation Completed page is displayed.
NOTE: In Windows Server 2016, the User Account Control dialog box may be displayed more than once while the
installation is in progress.
7. If the Port Settings page is displayed, perform one of the following:
● Ensure that no other application is configured to use ports 9099 and 2424.
● Enter custom port numbers.
NOTE: Ensure that you enter a valid port number which is not in use and within the range 1025 to 65535.
8. Click Finish to exit the SupportAssist Enterprise installer.
The SupportAssist Enterprise login page opens in a web browser window.
Figure 1. Login page
NOTE:
If the initialization of the Dell SupportAssist Service takes longer than expected, an error message is
displayed. If this issue occurs, close the web browser and try accessing SupportAssist Enterprise later. For instructions
to access SupportAssist Enterprise, see Opening the SupportAssist Enterprise user interface.
NOTE: If the system is a member of a domain, you must enter the login user name in the [Domain\Username] format.
For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .
\Administrator.
9. Enter the Microsoft Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
Next steps
(Optional) Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration of
SupportAssist Enterprise.
CAUTION:
Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise.
Without registration, you can only use SupportAssist Enterprise to manually start the collection of system
information from your devices. Until registration is completed, SupportAssist Enterprise can neither monitor
your devices for hardware issues nor automatically collect system information.
Installing SupportAssist Enterprise on Windows Server Core
Prerequisites
● You must be logged in to a system that has PowerShell ISE version 5.1 or later.
● You must be logged in to the system with Administrator Privileges.
● You must have the SupportAssist Enterprise installation package for Windows.
About this task
You can install SupportAssist Enterprise by remotely accessing the system running Windows Server Core.
24
Getting started with SupportAssist Enterprise