Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.2 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Managing device discovery rules
- Viewing cases and devices
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters
- Setting up OpenManage Essentials adapter
- Setting up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Setting up OpenManage Enterprise adapter
- Viewing adapter overview pane
- Viewing devices inventoried by the adapter
- Synchronizing adapter
- Editing adapter
- Deleting adapter
- Approximate time required to assign Credential Profile
- Remote Collectors
- Device grouping
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Performing deep discovery
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Updating dispatch details
- Adding dispatch notes to default group
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log
- Automatic update
- Deleting a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configuring the alert destination of a server running Linux
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP on a server running Linux
- Configuring sudo access for SupportAssist Enterprise on a server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Tool tips
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-20205 SupportAssist Enterprise is unable to set up the
adapter adapter_name because of an error during
validation.
Delete the adapter and then try setting up the adapter
again
SA-20210 SupportAssist Enterprise is unable to synchronize
devices through the adapter adapter_name.
Select the adapter and then perform a manual device
synchronization
SA-20215 SupportAssist Enterprise is unable to delete the
adapter adapter_name because the adapter is not
present on the system.
Not applicable.
SA-30005 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector is already added.
You may have already added the Remote Collector by
using another IP address.
SA-30010 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided name name is already in use by another
Remote Collector.
Provide any other name and retry.
SA-30015 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided IP address range IP address_range
overlaps with the IP address range of another
Remote Collector.
Provide a mutually exclusive IP address range and
retry.
SA-30020 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
another operation is in progress.
Retry the operation after some time.
SA-30025 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the credentials provided for the remote system are
incorrect.
Provide the correct credentials and retry.
SA-30404 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector is either not valid or not
reachable.
Verify the details of the Remote Collector and retry.
SA-30405 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
Start IP Address is greater than the End IP Address.
Provide the correct IP address range and retry.
SA-30406 SupportAssist Enterprise is unable to delete the
Remote Collector Remote Collector_name because
another operation is currently in progress.
Retry the operation after some time.
SA-30408 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the name is already in use
by another Remote Collector.
Provide any other name and retry.
SA-30409 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the credentials of the
Remote Collector are incorrect.
Verify the credentials of the Remote Collector and
retry.
SA-30410 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because Remote Collector is either
not valid or not reachable.
Verify the details of the Remote Collector and retry.
SA-30411 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the provided IP address
Provide a mutually exclusive IP address range and
retry.
Error code appendix 237