Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-4524
SA-15024
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because of an unknown error with reaching the proxy
server.
● Verify the proxy server settings in SupportAssist
Enterprise.
● Make sure that the proxy server is reachable.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact your network
administrator for assistance.
SA-4550 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the hard-drive space available on the server where
SupportAssist Enterprise is installed is critically low.
For information about the hard-drive space
requirements for installing and using SupportAssist
Enterprise, see Hardware requirements.
SA-30130 SupportAssist Enterprise has placed the device
device_name in the Staging group because a
required verification could not be completed.
To add the device, revalidate the device later.
SA-30180 SupportAssist Enterprise has placed the device
device_name in the Staging group because the
device does not have the required license.
To add the device, ensure that iDRAC Enterprise
license is installed on the device, and then revalidate
the device.
SA-30260 SupportAssist Enterprise has placed the device
device_name in the Staging group because
SupportAssist is not enabled in Enterprise Manager.
To add the device, ensure that SupportAssist is
enabled in Enterprise Manager, and then revalidate the
device.
SA-20005 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the adapter is
already installed on the system or the devices
associated with the adapter are already added.
Not applicable.
SA-20010 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the name is already
in use by another adapter.
Retry adding the adapter with another name.
SA-20015 SupportAssist Enterprise is unable to set up the
adapter adapter_name because of an unknown error.
Retry adding the adapter.
SA-20020 SupportAssist is unable to set up the adapter
adapter_name because the Management Group
credentials are incorrect.
Enter the correct Management Group credentials and
retry.
SA-20025 SupportAssist Enterprise is unable to reach the
system where the adapter is set up or the adapter
service is not running on the remote system.
Verify the following and then retry:
● The adapter is reachable from the server where
SupportAssist Enterprise is installed.
● Port 5700 is open on the server where
SupportAssist Enterprise is installed.
● SupportAssist Enterprise Adapter service is
running.
SA-20030 SupportAssist Enterprise is unable to reach the
system where the adapter is installed.
Verify the following and then retry:
● Management Group credentials are correct.
● Adapter is connected to the Management Group.
● SupportAssist Enterprise Adapter service is
running.
SA-20035 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the adapter has an
invalid key.
Retry adding the adapter with a valid key.
SA-20040 SupportAssist Enterprise is unable to reach the
adapter adapter_name because the Microsoft
System Center Operations Manager instance is not
available or Microsoft System Center Operations
Manager service may not be running.
Verify the following and then retry:
● Microsoft System Center Operations Manager
instance is available.
● Microsoft System Center Operations Manager
Service is running.
234 Error code appendix