Users Guide

Table 72. Error code appendix (continued)
Error code Error message Possible resolution
SA-0006 SupportAssist Enterprise is unable to import devices
because the .csv file is not valid.
Make sure that the .csv file is valid and then retry the
operation.
SA-0007 SupportAssist Enterprise is unable to import devices
because the imported file does not contain a valid
header.
Make sure that the system running SupportAssist
Enterprise and the imported file contains a valid
header.
SA-0008 The device import operation is canceled. Not applicable.
SA-0009 SupportAssist Enterprise is unable to import one or
more devices because the credentials of the devices
were not included in the .csv file.
Make sure that the credentials of the devices are
included in the .csv file and then retry the operation.
SA-0011 SupportAssist Enterprise is unable to import devices
because the .csv file already exists.
Delete the .csv file available at the temporary location:
C:\Users\<User Name>\AppData\Local\temp
and then retry the operation.
SA-0012 SupportAssist Enterprise is unable to add the devices
because the entered host name or IP address, and
device type are incorrect.
Retry adding the device with the correct host name or
IP address, and device type.
SA-0005 SupportAssist Enterprise is unable to add the
device_name because an attempt to connect to the
device is unsuccessful.
Make sure that both the system running SupportAssist
Enterprise and the device you are trying to add are
connected to the network, and then retry adding the
device.
SA-0010 SupportAssist Enterprise is unable to add the
device_name because the entered host name or IP
address is incorrect.
Retry adding the device with the correct host name or
IP address.
SA-0015 SupportAssist Enterprise is unable to add the
device_name because an unknown error occurred
while discovering the device.
Verify the following and then retry adding the device:
● Make sure that the device is supported
by SupportAssist Enterprise. For the list of
supported device models, see the SupportAssist
Enterprise Version 1.2 Support Matrix at Dell.com/
ServiceabilityTools.
● Make sure that the user account has
administrator/root privileges.
SA-0020 SupportAssist Enterprise is unable to add the
device_name because the device is already added.
Not applicable.
SA-0025 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models,
see the SupportAssist Enterprise Version 1.2 Support
Matrix at Dell.com/ServiceabilityTools. If the problem
persists, contact Technical Support for assistance.
SA-0030 SupportAssist Enterprise is unable to add the
device_name because the User Name or Password
is incorrect.
Verify the device information, ensure that the user
account has administrator/root privileges, and then
retry adding the device. If the problem persists,
contact your network administrator for assistance.
SA-0035 SupportAssist Enterprise is unable to add the
device_name because the enable password is not
provided.
Enter the enable password and then retry adding the
device.
SA-0040 SupportAssist Enterprise is unable to add the
device_name because the name is already in use by
another device.
Retry adding the device with any other name.
SA-0045 Identification or cancellation for this device is already
in progress.
Not applicable.
SA-0050 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models,
228 Error code appendix