Users Guide

Collections page
The Collections page displays the collections that have been performed successfully. From the Collections page, you can view
the collected system information, download multi-device collections, and also upload collections to Dell.
At the top of the Collections page, the navigation trail is displayed.
The following options available at the top of the collections page are:
● Date Range — To search the collections by a specific date range.
● Search by — To search by a specific category of displayed data. The available options are:
○
Service Tag
○ Name / IP Address
● Search term — To enter the search keyword.
● Upload — To upload a collection to Dell.
The following table describes the information displayed in the Collections page.
Table 56. Collections page
Column name Description
Check box Use to select a collection for viewing the collection
overview pane and to upload a collection.
Name The name of the device and collection type. For single
device collections, the name of the device is followed by
the type of collection. For example, manual, periodic, and so
on.
Collection Date The date when the collection was started.
Collection Purpose The reason selected while performing a multiple device
collection.
Case Number The numeric support case identifier.
Upload Status The upload status of the collection.
You can choose to refine the displayed collections based on the collection type, device type, or adapter. The following are the
available options for refining the displayed data:
● Collection Type
○ Manual Collection
○ Periodic Collection
○ Case Collection
○ Multi Collection
● Collection Purpose
○ Technical Support
○ Deployment
○ System Maintenance
○ Consulting
○ Others
● Device Type
○ Server
○ Storage
○ Networking
○ Chassis
○ Software
○ Solution
● Adapter
● Remote Collector
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SupportAssist Enterprise user interface