Users Guide

Table 42. Manage Contacts (continued)
Field Description
Primary Select to provide the primary contact details.
Secondary Select to provide the secondary contact details.
First Name The first name of the primary or secondary contact.
Last Name The last name of the primary or secondary contact.
Phone The phone number of the primary or secondary contact.
Alternate Phone The alternate phone number of the primary or secondary contact.
Email Address The email address of the primary or secondary contact.
Preferred Contact
Method
Allows you to select the preferred contact method. The available options are:
● Phone
● Email
Preferred Contact
Hours
The preferred hours when Technical Support can contact your primary or secondary contact in case
of any issues with the monitored devices.
Time Zone Use to select the time zone of the primary or secondary contact.
Part dispatch
Parts Dispatch Only Select this option if you want only the replacement hardware component to be dispatched to your
address.
Parts Dispatch with
Onsite Service
Select this option if you want an on-site technician to replace the dispatched hardware component.
Copy Contact
Information
Select this option if you want to copy the contact details from the Contact Information section.
First Name The first name of the primary or secondary contact.
Last Name The last name of the primary or secondary contact.
Phone Number The phone number of the primary or secondary contact.
Email Address The email address of the primary or secondary contact.
Preferred Contact
Hours
The preferred hours when Technical Support can contact your primary or secondary contact in case
of any issues with the monitored devices.
Country / Territory Select the country.
Address The address where a replacement component must be dispatched.
City / Town
State / Province /
Region
Zip / Postal code
Time Zone The time zone of the primary or secondary contact.
Dispatch Notes Type and specific dispatch related information.
CNPJ
IE
For Brazil only: The CNPJ and IE number of your company.
Related references
Device Groups page on page 197
SupportAssist Enterprise user interface
199