Users Guide

○ Model
○ Name / IP Address
○ Operating System
● Search term — To enter the search keyword.
● Add Device — To add a single device or to import multiple devices.
● Start Collection — To initiate a single device or multiple device collections.
● Edit — To update the name and account credentials of the device.
● Delete — To delete a device from SupportAssist Enterprise.
● Collection Purpose — To select a reason for performing a multiple device collection.
● Assign Credential Profile — To assign credentials for devices.
● Refresh — To refresh the device inventory view.
● View by — Enables you to view the devices in a
(list) view or (association) view.
The following table describes the automatically generated inventory information for your supported Dell devices, as displayed in
the Devices page.
Table 34. Devices page
Column name Description
Check box You can use the checkbox to:
● Select a device for viewing the devices overview pane.
● Select one or more devices for performing certain tasks on the device.
NOTE: The check box is disabled while the following SupportAssist Enterprise initiated tasks are
in progress:
● SNMP configuration
● Installation or upgrade of OMSA
● Clear System Event Log
● Collection of system information immediately after an automatic support case creation and
also during a manually initiated collection
Name/IP Address Displays the following information:
● Device name — Displays the name, host name, or IP address depending on the information you
have provided for the device.
● Collection status — When a collection occurs, a progress bar and a corresponding message are
displayed to indicate the status of the collection. The possible collection status messages are as
follows:
○ For a collection that you manually initiate:
NOTE: When a manually initiated collection is in progress, a icon is displayed next to
the progress bar. Click the icon to cancel the collection, if necessary.
NOTE: You can cancel a collection only when SupportAssist Enterprise is collecting
system information from the device. You cannot cancel a collection while the collected
system information is being sent to Dell.
￭ Starting collection
￭ Collection in progress
￭ Sending collection
￭ Canceling collection
○ For an automated collection that is initiated because a support case was created for a
detected hardware issue:
￭ Starting collection for support case
￭ Collection for support case in progress
SupportAssist Enterprise user interface
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