Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.2 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Managing device discovery rules
- Viewing cases and devices
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters
- Setting up OpenManage Essentials adapter
- Setting up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Setting up OpenManage Enterprise adapter
- Viewing adapter overview pane
- Viewing devices inventoried by the adapter
- Synchronizing adapter
- Editing adapter
- Deleting adapter
- Approximate time required to assign Credential Profile
- Remote Collectors
- Device grouping
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Performing deep discovery
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Updating dispatch details
- Adding dispatch notes to default group
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log
- Automatic update
- Deleting a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configuring the alert destination of a server running Linux
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP on a server running Linux
- Configuring sudo access for SupportAssist Enterprise on a server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Tool tips
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
SupportAssist Enterprise user interface
The SupportAssist Enterprise user interface contains the following tabs:
● Cases — Displays the support cases that are present for the devices that you have added in SupportAssist Enterprise.
●
Devices — Displays the devices that you have added in SupportAssist Enterprise and their status. You can point to the
Devices tab and click the available options to access following pages:
○ Manage Device Groups — Enables you to create and manage devices groups.
○ Manage Rules for Device Discovery — Enables you to create device discovery rules.
○ Manage Credentials — Enables you to provide the credentials for the device types.
￭ Account Credentials — Enables you to connect to your remote devices and collect system information.
￭ Credential Profiles — Enables you to apply a set of credentials to a device or group of devices, instead of entering
the credentials for each device manually.
● Collections — Displays the list of collections that have been performed successfully.
● Extensions — Enable you to set up adapters and Remote Collectors.
● Settings — Enables you to configure the options available in SupportAssist Enterprise. You can point to the Settings tab
and click the available options to access following pages:
○ Proxy Settings — Enables you to configure the proxy server settings in SupportAssist Enterprise.
○ Preferences — Enables you to configure your preferences for tasks, collections, email notification, reports, and
maintenance mode.
○ Contact Information — Enables you to update the details of your primary and secondary contacts.
○ SMTP Settings — Enables you to configure the details of the SMTP server utilized by your company.
● Disconnected — Displayed when SupportAssist Enterprise is unable to connect to an adapter or Remote Collector.
At the top-right of the SupportAssist Enterprise header area, you can access links that allow you to navigate to resources or
perform certain tasks. The following table describes the use of the available links.
Table 28. Links in the SupportAssist Enterprise header area
Link Description
SupportAssist
Enterprise
Community
Opens the SupportAssist Enterprise community website in a new browser window.
About Provides information about the SupportAssist Enterprise version, registration ID, policy file version,
device configuration version, and the update history.
User name
The user name of the currently logged in user. Point to the
user name
link to view a drop-down list
that contains the following links:
● Network Connectivity Test — Opens the Network Connectivity Test page.
● SupportAssist Enterprise Test — Opens the SupportAssist Enterprise Test page.
● Logout — Allows you to log out of SupportAssist Enterprise.
NOTE: The Network Connectivity Test and SupportAssist Enterprise Test links are
enabled only if you are logged in to SupportAssist Enterprise with administrative or elevated
privileges.
Help icon Opens the context-sensitive help.
In some scenarios, a yellow banner may be displayed at the top of the SupportAssist Enterprise user interface. The following
table describes the banners that may be displayed.
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182 SupportAssist Enterprise user interface