Users Guide

Table 25. Primary device and its associated devices discovered by deep discovery (continued)
Primary Device Associated devices discovered by deep discovery
● Node (iDRAC / ESX)
* On deep discovery of chassis, discovery of the iDRAC (modular servers) is supported only for iDRAC7 or later.
NOTE: On deep discovery of a chassis, networking devices associated with the chassis are also discovered. However, you
can collect system information only from networking devices that are supported by SupportAssist Enterprise. For the list
of supported networking devices, see the SupportAssist Enterprise Version 1.2 Support Matrix at https://www.Dell.com/
ServiceabilityTools.
Related tasks
Adding a server or hypervisor on page 39
Adding an iDRAC on page 42
Adding a chassis on page 43
Adding a Networking device on page 45
Adding a PowerVault MD Series storage array on page 46
Adding an EqualLogic PS Series storage solution on page 47
Adding a Compellent SC Series storage solution on page 48
Adding a Fluid File System NAS device on page 49
Adding a software on page 50
Adding a solution on page 51
Performing deep discovery on page 105
Association view on page 157
Device correlation
You can add (discover) a server in SupportAssist Enterprise by using both the host operating system IP address and iDRAC IP
address of the device. In such a scenario, the Devices page displays two separate listings for the same device. SupportAssist
Enterprise receives alerts from the device through both the operating system and the iDRAC. However, for operational
purposes, SupportAssist Enterprise correlates the operating system IP address and iDRAC IP address of the device and
considers the device as a single device. The following are the expected behaviors when a device is correlated:
● Alerts originating from the operating system and the iDRAC are correlated and a support case is created for the Service Tag
of the device.
● When system information is collected, the Devices page display the same status for both the listings.
● For a manually-initiated collection of system information — System information is gathered through the selected device
listing in the Devices page. For example, if the operating system listing is selected, system information is gathered through
the operating system. However, if SupportAssist Enterprise is unable to connect to the device by using the operating system
IP address, system information is gathered through the iDRAC.
● For periodic collections and on case creation — System information is typically gathered through the operating system.
However, if SupportAssist Enterprise is unable to connect to the device by using the operating system IP address, system
information is gathered through the iDRAC.
Association view
The Devices page supports two types of views for displaying the list of devices:
● Default view — Displays all available devices as a list
● Association view — Displays all available devices as groups based on their association. This view enables you to view a
primary device and its associated devices as a group
The following table lists how the devices are grouped in the association view.
Other useful information
157