Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.2 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Managing device discovery rules
- Viewing cases and devices
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters
- Setting up OpenManage Essentials adapter
- Setting up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Setting up OpenManage Enterprise adapter
- Viewing adapter overview pane
- Viewing devices inventoried by the adapter
- Synchronizing adapter
- Editing adapter
- Deleting adapter
- Approximate time required to assign Credential Profile
- Remote Collectors
- Device grouping
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Performing deep discovery
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Updating dispatch details
- Adding dispatch notes to default group
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log
- Automatic update
- Deleting a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configuring the alert destination of a server running Linux
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP on a server running Linux
- Configuring sudo access for SupportAssist Enterprise on a server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Tool tips
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
NOTE: The time taken to download OMSA is dependent on the internet download speed and network bandwidth.
If the recommended version of OMSA is installed and running on the device, the status of the device is displayed as OK.
NOTE: Automatic installation of OMSA through SupportAssist Enterprise is not supported on devices running Citrix
XenServer, VMware ESXi, or ESX. To allow SupportAssist Enterprise to detect hardware issues on these devices, you
must manually download and install OMSA.
Related tasks
Installing or upgrading OMSA by using SupportAssist Enterprise on page 105
Support for automatically configuring SNMP settings
To enable SupportAssist Enterprise to monitor a device, the device must be configured to forward alerts (SNMP traps) to
the server where SupportAssist Enterprise is installed. Configuring the SNMP settings sets the alert destination of a device,
and ensures that alerts from the device are forwarded to the server where SupportAssist Enterprise is installed. SupportAssist
Enterprise has the capability to automatically configure the SNMP settings of a device, such that the device forwards alerts to
the server where SupportAssist Enterprise is installed. You can allow SupportAssist Enterprise to configure the SNMP settings
of the device while adding the device or at a later time. The status of the SNMP configuration is displayed in the Status
column on the Devices page. While SupportAssist Enterprise configures the SNMP settings of a device, the device displays
a
Configuring SNMP status. You can also use the Tasks > Configure SNMP option on the device overview pane to
automatically configure the SNMP settings of a device at any time.
NOTE:
When you allow or use SupportAssist Enterprise to automatically configure the SNMP settings of a device, the alert
destination of the device is set to the IP address of the server where SupportAssist Enterprise is installed.
Related tasks
Configuring SNMP settings by using SupportAssist Enterprise on page 106
Deep discovery
The deep discovery feature enables you to discover and add other devices that are associated with a primary device. To perform
deep discovery, you must assign a credential profile to the discovery task. You can choose to perform deep discovery while
discovering the primary device or after the primary device is discovered.
NOTE: Deep discovery may result in an increase in the duration of the overall discovery process.
The following table lists the primary device and its associated devices that are discovered by deep discovery.
Table 25. Primary device and its associated devices discovered by deep discovery
Primary Device Associated devices discovered by deep discovery
Server running Windows
● vCenter
● SCVMM
● SAN-HQ
Chassis iDRAC*
Networking switches
Storage PS Series group
● Storage PS Series members
● Storage PS Series FluidFS
Storage MD Series Enclosure JBODs
Networking - management switch Member switches
Web-scale converged appliances
● Controller VM
156 Other useful information