Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x
141142143144145146147148149150
Table Of Contents
Managing SupportAssist Enterprise alerts in
TechDirect
Dell EMC TechDirect is a centralized support portal that enables administrators in your organization to manage alerts that are
created by SupportAssist Enterprise. By default, SupportAssist Enterprise automatically forwards alerts that qualify for support
case creation or parts dispatch to Dell EMC. TechDirect enables Administrators to set rules that allow them to review and
determine if the alerts need to be forwarded to Dell EMC for case creation or parts dispatch.
Topics:
• Setting up TechDirect to receive SupportAssist Enterprise alerts
• Configuring alert rules in TechDirect
• Viewing SupportAssist Enterprise alerts in TechDirect
• SupportAssist alerts
• SupportAssist alert actions
Setting up TechDirect to receive SupportAssist
Enterprise alerts
Prerequisites
The server where SupportAssist Enterprise is installed must have internet connectivity.
About this task
Setting up TechDirect to receive alerts from SupportAssist Enterprise enables you to view and manage alerts.
Steps
1. Go to https://www.techdirect.com.
The TechDirect home page is displayed.
2. Click Register and enter the following information on the Registration page:
a. In the Contact Information section, type the first name, last name, email address, and company name, and select the
country.
b. In the Account Information section, select the preferred language and time zone.
c. In the TechDirect Terms of Use section, read about the Dell TechDirect portal access and site terms of use, and then
select Yes, I agree to the TechDirect Terms of Use.
d. In the Security Check section, type the displayed text.
3. Click Submit.
The Registration Complete page is displayed.
4. Click Sign In and type your TechDirect user name and password.
The TechDirect Dashboard is displayed.
5. From the Services menu, click SupportAssist.
The SupportAssist page is displayed.
6. Read about the SupportAssist terms of use and select I have read and understood these terms and conditions, and I
am authorized to accept these terms.
7. If you have multiple accounts, select an account from the Select Account list.
8. In the Manage Devices gadget, click Manage.
The Manage Devices page is displayed.
9. Click Manage Sites and Devices.
The Manage Sites and Devices window is displayed.
17
150 Managing SupportAssist Enterprise alerts in TechDirect