Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.2 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Managing device discovery rules
- Viewing cases and devices
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters
- Setting up OpenManage Essentials adapter
- Setting up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Setting up OpenManage Enterprise adapter
- Viewing adapter overview pane
- Viewing devices inventoried by the adapter
- Synchronizing adapter
- Editing adapter
- Deleting adapter
- Approximate time required to assign Credential Profile
- Remote Collectors
- Device grouping
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Performing deep discovery
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Updating dispatch details
- Adding dispatch notes to default group
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log
- Automatic update
- Deleting a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configuring the alert destination of a server running Linux
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP on a server running Linux
- Configuring sudo access for SupportAssist Enterprise on a server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Tool tips
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
● Windows Small Business Server 2008
● Windows Small Business Server 2011
● Windows Server 2012
● Windows Server 2012 R2
● Windows Server 2016
● Server Core for Windows Server 2012
Steps
1. On the server where SupportAssist Enterprise is installed, browse to the <Drive where SupportAssist Enterprise
is installed>:\Program Files\Dell\SupportAssist\scripts folder.
2. Copy the script file (WindowsSNMPConfig.ps1) located in the folder and paste the file at a desired location (for example,
C:\temp) on the device.
3. Perform one of the following, depending on the operating system running on the device:
● In Windows Server 2012, on the Start screen, right-click the Windows PowerShell tile, and in the app bar, click Run as
administrator.
● In Windows Server 2003, 2008, or Windows Small Business Server 2011, click Start, type PowerShell, right-click
Windows PowerShell, and then click Run as administrator.
4. Set the PowerShell execution policy as appropriate on the device. For example, type the following command: Set–
ExecutionPolicy RemoteSigned or Set–ExecutionPolicy AllSigned.
5. Run the script file on the device using the following syntax: <script file path> –hosts <IP address of
server where SupportAssist Enterprise is installed>. For example, ./WindowsSNMPConfig.ps1 –
hosts 10.55.101.20.
6. If Verisign is not included as a trusted publisher on the device, you are prompted to confirm if you want to run the software
from an untrusted publisher. Press <R> to run the script.
Related concepts
Manually configuring the alert destination of a server on page 145
Manually configuring the alert destination of a server running
Windows
Perform the following steps to manually configure the alert destination of a server running Microsoft Windows:
Steps
1. Open a command prompt, type services.msc, and press Enter.
The Services window is displayed.
2. Browse the list of services, and ensure that the status of the SNMP Service is displayed as Started.
3. Right-click SNMP Service and select Properties.
The SNMP Service Properties window is displayed.
4. Click the Traps tab, and perform the following:
a. In the Community name box, type the community name, and click Add to list.
b. In Trap destinations, click Add.
The SNMP Service Configuration window is displayed.
c. In the Host name, IP or IPX address field, type the host name or IP address of the server where SupportAssist
Enterprise is installed, and click Add.
5. Click Apply.
6. In the Services window, right-click SNMP Service and click Restart.
Related concepts
Manually configuring the alert destination of a server on page 145
146
Manually configuring SNMP settings