Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.2 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Managing device discovery rules
- Viewing cases and devices
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters
- Setting up OpenManage Essentials adapter
- Setting up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Setting up OpenManage Enterprise adapter
- Viewing adapter overview pane
- Viewing devices inventoried by the adapter
- Synchronizing adapter
- Editing adapter
- Deleting adapter
- Approximate time required to assign Credential Profile
- Remote Collectors
- Device grouping
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Performing deep discovery
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Updating dispatch details
- Adding dispatch notes to default group
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log
- Automatic update
- Deleting a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configuring the alert destination of a server running Linux
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP on a server running Linux
- Configuring sudo access for SupportAssist Enterprise on a server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Tool tips
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Manually configuring SNMP settings
Configuring the SNMP settings (alert destination) of a device ensures that SupportAssist Enterprise receives alerts from the
device. SupportAssist Enterprise can automatically configure the SNMP settings of Dell servers. For Dell chassis and networking
devices, you must manually configure the SNMP settings.
Topics:
• Manually configuring the alert destination of a server
• Manually configuring the alert destination of iDRAC by using the web interface
• Manually configuring the alert destination of a chassis by using the web interface
• Manually configuring the alert destination of a networking device
Manually configuring the alert destination of a server
By default, when you add a server you can allow SupportAssist Enterprise to automatically configure the alert destination of
the server. If the automatic SNMP configuration is unsuccessful, you can configure the SNMP settings of a device by using the
following methods:
● Running a script file — The SupportAssist Enterprise installation folder includes two script files (one for Microsoft Windows
and another for Linux) that you can use to configure the alert destination of a server.
● Manually configure the SNMP settings — You can configure settings by accessing the SNMP trap service.
NOTE:
You can retry the automatic configuration of the alert destination at any time using the Configure SNMP option
available in SupportAssist Enterprise. For information on using the Configure SNMP option, see Configuring SNMP
settings by using SupportAssist Enterprise.
Related tasks
Manually configuring the alert destination of a server by using the script file on server running Windows on page 145
Manually configuring the alert destination of a server running Windows on page 146
Manually configuring the alert destination of a server by using the script file on a server running Linux on page 147
Manually configuring the alert destination of a server running Linux on page 148
Manually configuring the alert destination of a server by using the
script file on server running Windows
Prerequisites
● Microsoft Windows PowerShell version 1.0 or later must be installed on the device.
NOTE:
The script file is supported only on Windows PowerShell. It is not supported on Windows PowerShell (x86),
Windows PowerShell ISE, or Windows PowerShell ISE (x86).
● Ensure that you have administrator rights on the device to run the PowerShell script file.
● Ensure that you have write permissions on the C:\ drive of the device.
● If the device is running Windows 2003, ensure that the SNMP service is installed. On all other supported operating systems,
the script file installs the SNMP service if it is not installed already.
The script file is supported only on devices running the following operating systems:
● Windows Server 2003
● Windows Server 2008 R2 SP1 (64-bit)
● Windows Server 2008 SP2 (64-bit)
● Windows Server 2008 SP2 (32-bit)
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Manually configuring SNMP settings 145