Users Guide

Steps
1. Point to Collections and click View Collections.
The Collections page is displayed.
2. Select a collection that you want to view.
Figure 39. View Collection option
The collection overview pane is displayed.
NOTE:
The View Collection or Download Collection option is disabled if the collection was performed by a Remote
Collector.
3. Click View (for server collections) or Download (for all other device types and multiple device collections).
If the collection is from a server, the Configuration Viewer is displayed in a new web browser window. For collections
from all other device types and multiple device collections, download and save the collection as a .zip file. To view the
downloaded collection, extract the .zip file and click the index.html file.
Refining collections based on a date range
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
Steps
1. Point to Collections and click View Collections.
The Collections page is displayed.
2. From the Date Range filter, select the start and end dates, and then click Apply.
Collections in the selected date range are displayed.
Configuration Viewer
The Configuration Viewer enables you to view the system information collected by SupportAssist Enterprise from your
devices. The title bar of the Configuration Viewer displays the date of the collection and the Service Tag of the device. The
collected system information is displayed in the Configuration Viewer under various categories and sub categories. In addition,
the Configuration Viewer displays a Summary category. You can select the Summary category to view the following:
● The system information collection settings in SupportAssist Enterprise at the time of the collection
● Summary of errors that were detected in the collected system information
● Brief information about the device
The layout of the Configuration Viewer is as follows:
Viewing collections
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