Users Guide

The Status column on the Devices page displays the status of the SNMP configuration.
Related references
Support for automatically configuring SNMP settings on page 156
Viewing and updating the contact information
You can update the primary contact details and also provide secondary contact information. If the primary contact is unavailable,
Dell will contact your company through the secondary contact. If both the primary and secondary contacts are configured with
valid email addresses, both receive SupportAssist Enterprise emails.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
Steps
1. Point to Settings and click Contact Information.
The Contact Information page is displayed.
2. Select the type of contact:
● Primary
● Secondary
3. In the contact details section:
a. Type or edit the first name, last name, phone number, alternate phone number, and email address.
b. Select the preferred contact method.
c. Select the preferred contact hours.
d. Select the time zone.
4. Click Apply.
Related tasks
Updating dispatch details on page 108
Updating dispatch details
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
About this task
Entering your dispatch preferences and shipping information enables Dell to dispatch of a replacement hardware component to
you. You can enter your dispatch preferences and shipping information during registration or at a later time.
NOTE:
Parts dispatch is supported only for systems that have an active ProSupport, ProSupport Plus, ProSupport One, or
ProSupport Flex service entitlement.
Steps
1. Point to Settings and click Contact Information.
The Contact Information page is displayed.
2. In the Parts Dispatch section, select one of the following:
● Parts dispatch only — If you want only the replacement hardware component to be dispatched to your address.
● Parts dispatch and onsite service — If you want an on-site technician to replace the dispatched hardware
component.
3. Select Copy contact information, if you want to copy the contact details from the Contact Information section.
108
Maintaining SupportAssist Enterprise capability