Setup Guide

Getting started with SupportAssist
Enterprise
Dell EMC SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and
networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may
occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical
Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected by
SupportAssist Enterprise and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide
you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive
response from Dell Technical Support to help you resolve the issue.
NOTE: In this document, the term local system refers to the system where SupportAssist Enterprise is installed; remote
device refers to any other device that you want SupportAssist Enterprise to monitor for hardware issues and collect system
information, or to only collect system information.
This document provides the information required to setup SupportAssist Enterprise for monitoring the local system and a single
remote device.
After you successfully complete the setup:
● SupportAssist Enterprise can monitor the local system for hardware issues.
● You can use SupportAssist Enterprise to collect and send troubleshooting data (system information) from the local system or
the remote device to Dell.
Topics:
• Setting up SupportAssist Enterprise for the local system
• Setting up SupportAssist Enterprise for a remote device
• Logging in to SupportAssist Enterprise
• Viewing cases and devices
• Data collection settings
• Starting the collection of system information from a device
• Uploading a collection from a disconnected site
• SupportAssist Enterprise user groups
• Related documents and resources
Setting up SupportAssist Enterprise for the local
system
About this task
Installing SupportAssist Enterprise enables you to start the collection and upload of system information from the local system.
To allow SupportAssist Enterprise to monitor the local system for hardware issues, you must complete the registration and
perform additional tasks.
Steps
1. Download the SupportAssist Enterprise installation package. See Downloading the SupportAssist Enterprise installation
package.
NOTE:
For information on the supported operating systems and minimum requirements for installing SupportAssist
Enterprise, see the SupportAssist Enterprise Version 1.1 User’s Guide at https://www.dell.com/serviceabilitytools.
2. Install SupportAssist Enterprise. See Installing SupportAssist Enterprise on Windows or Installing SupportAssist Enterprise on
Linux.
3. (Optional) Complete the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
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