SupportAssist Enterprise Version 1.0 Quick Setup Guide November 2016 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Getting started with SupportAssist Enterprise Dell EMC SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Dell Technical Support and sends you an email notification.
CAUTION: Completing the registration is a prerequisite to experience the full benefits of SupportAssist Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection and upload of system information from your devices to Dell. Until registration is completed, SupportAssist Enterprise can neither monitor your devices for hardware issues nor automatically collect system information. 4.
If you want to use SupportAssist Enterprise to only collect and send system information to Dell, you may skip the registration and follow the instructions in Starting the collection of system information from a device. Installing SupportAssist Enterprise on Linux Steps 1. Open the terminal window on the system running the Linux operating system. 2. Browse to the folder where the SupportAssist Enterprise installation package is available. 3. Perform one of the following: ● Type chmod 744 supportassist_1.x.
Configuring SNMP settings of the local system Configuring SNMP settings is required for monitoring hardware issues that may occur on the local system. Prerequisites You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user privileges, see SupportAssist Enterprise user groups. Steps 1. On the Devices page, select the local system. The device overview pane is displayed at the right side of the Devices page. 2.
3. From the Device Type list, ensure that Server / Hypervisor is selected. 4. Type the IP address or host name of the server in the appropriate field. NOTE: Dell recommends that you enter the host name of the server. If the host name is not available, you can enter the IP address of the server. 5. Click Next. The Device Credentials page is displayed. 6. Type the user name and password of the server in the appropriate fields and click Next.
For more information about the data collection settings, see the “Configuring data collection settings” section in the Dell EMC SupportAssist Enterprise Version 1.0 User’s Guide at Dell.com/ServiceabilityTools. Starting the collection of system information from a device You can use SupportAssist Enterprise to collect and send the system information from a device to Dell. Prerequisites You must be logged in to SupportAssist Enterprise with elevated privileges.
SupportAssist Enterprise user groups SupportAssist Enterprise maintains security rights through the following user groups that are created during the installation of SupportAssist Enterprise: ● SupportAssistAdmins — Members of this group have elevated or administrative privileges required for performing both basic and advanced functions in SupportAssist Enterprise.
Table 2. Video tutorials (continued) Video title How to access the videos Revalidating a device Managing device groups Viewing collections Checking for cases Managing cases Testing network connectivity Testing case creation SupportAssist Enterprise community You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist Enterprise community forum at Dell.com/SupportAssistGroup.
