Release Notes

stopped. However, the service stops automatically after some time. [SAE-8472]
Resolution: None
Issue 28
Description: The SupportAssist service is not available in Ubuntu 17 and Debian 9 operating systems. [SAE-8422]
Resolution: Use the following commands to perform operations on the supportassist service:
- Status - [sudo] systemctl status supportassist.service / systemctl status
supportassistdatabase.service
- Start - [sudo] systemctl start supportassist.service / systemctl start
supportassistdatabase.service
- Stop - [sudo] systemctl stop supportassist.service / systemctl stop
supportassistdatabase.service
- Restart - [sudo] systemctl restart supportassist.service / systemctl restart
supportassistdatabase.service
Issue 29
Description: On Google Chrome web browser, the mouse pointer may not be displayed for some time when accessing
SupportAssist Enterprise. [SAE-7653]
Resolution: None
Issue 30
Description: Service Tag is not available in Deployment collections from hypervisors running ESXi. [SAE-6862]
Resolution: Ensure that sfcbd and cimom are enabled in ESXi.
Issue 31
Description: The Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system.
[SAE-6756]
Resolution: Ensure that the xserver-xorg-core package is installed on the server.
Issue 32
Description: The notification banner for the OpenManage Enterprise adapter states that the adapter update is available for
first-time download of the adapter from Dell EMC. [SAE-10457]
Resolution: None
Issue 33
Description: Two separate error messages are displayed when SupportAssist Enterprise is unable to retrieve cases from Dell
EMC. [SAE-10417]
Resolution: None
Issue 34
Description: When SupportAssist Enterprise is not registered, selecting the automatic upload of system state information
option and saving the setting in the Preferences page does not work as expected. [SAE-10445]
Resolution: None
Issue 35
Description: An insufficient hard-drive space message may be displayed when performing a multiple device collection from
more than 300 devices. [SAE-10458]
Resolution: Ensure that the system has sufficient free hard-drive space. For information on the hard-drive requirements for
collecting system information from multiple devices, see the SupportAssist Enterprise Version 1.2 User's Guide at Dell.com/
serviceabilitytools.
Issue 36
Description: SATA Controller information is not available on collections from servers where SATA hard-drives are directly
connected to the SATA controller. [SAE-7732]
Resolution: None
Issue 37
Description: Some iDRACs of 9th generation PowerEdge servers gets added to the Staging group through the OpenManage
Essentials adapter and the device cannot be moved to the Default group. [SAE-10492]
Resolution: None
Issue 38
Description: If the user account credentials are reset on the domain controller, the System Center Operations Manager adapter
displays a disconnected status with an unknown error.
Resolution: Login to SupportAssist Enterprise and provide valid System Center Operations Manager adapter credentials.
[SAE-10295]
7