Users Guide

Adding Account Credentials
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
About this task
Account Credentials are required to create a Credential Profile that you can apply to devices. Depending on your requirement,
you can create an Account Credentials for each device type in your environment.
Steps
1. Point to Devices > Manage Credentials and click Account Credentials.
The Manage Account Credentials page is displayed.
Figure 25. Manage Account Credentials page
2. Click Add Credentials.
The Add Account Credentials window is displayed.
Figure 26. Add Account Credentials window
3. In the Name box, type a unique name for the Account Credentials.
4. From the Device Type list, select the type of device.
5. Type the credentials of the selected device type:
● For Server / Hypervisor devices, from the Operating System type list, select the operating system, and then type the
user name and password of the device in the appropriate fields.
Managing device credentials
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