Users Guide

5. Select the type of contact:
● Primary
● Secondary
6. Type the first name, last name, phone number, alternate phone number (optional), and email address in the appropriate
fields.
7. Select the preferred contact method, preferred contact hours, and time zone.
8. In the Parts Dispatch (Optional) section:
NOTE: The parts dispatch information is optional. If the Technical Support agent determines that a part must be
replaced in your system to resolve a support case, the replacement part is dispatched with your consent to the provided
address.
NOTE: The device group parts dispatch information overrides the default parts dispatch information that you configured
through the Settings > Contact Information page. If resolving a problem requires replacing a part, the replacement
part is shipped with your consent to the device group parts dispatch address (not the default parts dispatch address).
a. Type the address and city/town in the appropriate fields.
b. Select the country.
c. Type the state/province/region and zip/postal code in the appropriate fields.
9. Click Save.
Editing device group details
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can edit the name and description of a device group based on your preference.
Steps
1. Point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
2. Select a device group.
3. From the Select group actions list, select Edit / Delete Device Group.
The Edit / Delete Group window is displayed.
4. Edit the name and description based on your preference and click Update.
Deleting a device group
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can delete device groups based on your preference.
NOTE:
Deleting a device group only removes the device group, device group credentials, and contact information. It does
not delete any devices from the Devices page.
Steps
1. Point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
2. Select a device group.
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Device grouping