Users Guide

Device grouping
SupportAssist Enterprise has two predefined device groups—Default and Staging—that help you in managing the devices that
you add. Depending on your requirement, you can also create custom device groups to manage certain devices as a group. For
example, you can create device groups that may include devices based on the following:
● Device type (server, storage, or networking)
● The individual who manages the devices (Administrator group)
● Organization or business unit (Marketing, Operations, Finance, and so on)
● Physical location of the devices (shipping address)
● Alerting or notification (individuals who must be notified if an issue is detected on certain devices)
After you create a device group, you can:
● Add or remove devices from the device group.
● Assign a Credential Profile for each device type included in the device group.
● Configure the contact information and parts dispatch information for the device group.
● Edit the device group details or delete the device group.
NOTE: Grouping of devices is optional. Device grouping does not have an impact on the monitoring and automatic case
creation capabilities of SupportAssist Enterprise.
NOTE: You can create and manage device groups only if you are logged in to SupportAssist Enterprise with elevated or
administrative privileges. For information on the SupportAssist Enterprise user groups, see SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
NOTE: The credentials, contact information, and parts dispatch information configured for a device group override the
default credentials, contact information, and parts dispatch information configured through the Settings pages. For
example, if you have created a device group and configured the primary contact for the device group, all SupportAssist
Enterprise notifications for issues with any device included in the device group are sent to the primary contact assigned to
that device group.
Related tasks
Viewing device groups on page 65
Creating a device group on page 65
Managing devices in a device group on page 66
Managing the credentials of a device group on page 67
Viewing and updating the contact information of a device group on page 67
Editing device group details on page 68
Deleting a device group on page 68
Topics:
• Predefined device groups
• Viewing device groups
• Creating a device group
• Managing devices in a device group
• Managing the credentials of a device group
• Viewing and updating the contact information of a device group
• Editing device group details
• Deleting a device group
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64 Device grouping