Users Guide

Enabling or disabling the collection of software information and the system log............................................ 112
Enabling or disabling the automatic upload of collections......................................................................................112
Chapter 11: Viewing collections...................................................................................................113
Viewing a collection from the Devices page.............................................................................................................. 113
Viewing a collection from the Collections page........................................................................................................ 114
Refining collections based on a date range............................................................................................................... 115
Configuration Viewer.......................................................................................................................................................115
Data views....................................................................................................................................................................116
Log types...................................................................................................................................................................... 117
Items reported in periodic collections from servers.................................................................................................117
Downloading and viewing a multiple device collection............................................................................................ 119
Multiple device configuration viewer.......................................................................................................................... 120
Chapter 12: Using SupportAssist Enterprise to collect and send system information.................. 121
Setting up SupportAssist Enterprise for collecting and sending system information..................................... 121
Starting the collection of system information from a single device.....................................................................121
Starting the collection of system information from multiple devices................................................................. 123
Uploading a collection.....................................................................................................................................................125
Uploading a collection from a disconnected site..................................................................................................... 125
Chapter 13: Understanding maintenance mode........................................................................... 127
Enabling or disabling global-level maintenance mode............................................................................................. 128
Enabling or disabling device-level maintenance mode............................................................................................128
Chapter 14: SupportAssist Enterprise user groups..................................................................... 130
SupportAssist Enterprise functions and user privileges.........................................................................................130
Granting elevated or administrative privileges to users......................................................................................... 132
Adding users to the SupportAssist Enterprise user groups (Windows).............................................................132
Adding users to the SupportAssist Enterprise user groups (Linux).................................................................... 132
Chapter 15: Manually configuring SNMP settings.......................................................................134
Manually configuring the alert destination of a server........................................................................................... 134
Manually configuring the alert destination of a server by using the script file (Windows)..................... 134
Manually configuring the alert destination of a server (Windows)............................................................... 135
Manually configuring the alert destination of a server by using the script file (Linux)............................ 136
Manually configuring the alert destination of a server (Linux).......................................................................137
Manually configuring the alert destination of iDRAC by using the web interface........................................... 137
Manually configuring the alert destination of a chassis by using the web interface.......................................138
Manually configuring the alert destination of a networking device.....................................................................138
Chapter 16: Other useful information......................................................................................... 139
Monitoring servers for hardware issues.....................................................................................................................139
Support for automatically installing or upgrading OMSA.......................................................................................140
Support for automatically configuring SNMP settings........................................................................................... 141
Device correlation.............................................................................................................................................................141
Detection of hardware issues in attached storage devices................................................................................... 141
Support for Dell OEM servers...................................................................................................................................... 142
Installing Net-SNMP (Linux only)................................................................................................................................ 142
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Contents