Users Guide

Editing adapter............................................................................................................................................................. 76
Deleting adapter...........................................................................................................................................................77
Remote Collectors.............................................................................................................................................................77
Minimum requirements for setting up a Remote Collector............................................................................... 78
Setting up Remote Collector.................................................................................................................................... 80
Viewing collections for devices associated with a Remote Collector.............................................................82
Viewing the Remote Collector overview pane..................................................................................................... 82
Viewing devices associated with a Remote Collector........................................................................................ 83
Editing Remote Collector...........................................................................................................................................83
Deleting Remote Collector........................................................................................................................................ 84
Chapter 7: Managing device credentials...................................................................................... 85
Editing device credentials............................................................................................................................................... 85
Account Credentials......................................................................................................................................................... 86
Adding Account Credentials......................................................................................................................................87
Editing Account Credentials..................................................................................................................................... 88
Deleting Account Credentials ..................................................................................................................................89
Credential Profiles.............................................................................................................................................................90
Creating Credential Profile ...................................................................................................................................... 90
Assigning Credential Profile....................................................................................................................................... 91
Editing Credential Profile...........................................................................................................................................92
Deleting Credential Profile ....................................................................................................................................... 93
Chapter 8: Maintaining SupportAssist Enterprise capability........................................................ 94
Enabling or disabling monitoring of a device.............................................................................................................. 94
Installing or upgrading OMSA by using SupportAssist Enterprise.........................................................................95
Configuring SNMP settings by using SupportAssist Enterprise............................................................................ 97
Viewing and updating the contact information..........................................................................................................98
Configuring proxy server settings.................................................................................................................................98
Connectivity test...............................................................................................................................................................99
Viewing the connectivity status.............................................................................................................................100
Performing the connectivity test...........................................................................................................................100
Testing the case creation capability............................................................................................................................ 101
Clearing the System Event Log (SEL)........................................................................................................................ 101
Automatic update............................................................................................................................................................ 102
Enabling or disabling automatic updates..............................................................................................................103
Deleting a device..............................................................................................................................................................103
Opting in or opting out from ProSupport Plus recommendation report emails................................................104
Chapter 9: Configuring email notifications.................................................................................106
Configuring email notification settings.......................................................................................................................106
Configuring SMTP server settings.............................................................................................................................. 107
Types of email notifications...........................................................................................................................................107
Chapter 10: Configuring collection settings............................................................................... 109
Prerequisites for collecting system information.......................................................................................................109
Enabling or disabling the automatic collection of system information on case creation................................ 110
Enabling or disabling the periodic collection of system information from all devices......................................110
Enabling or disabling the collection of identity information.................................................................................... 111
Contents
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