Users Guide

Adding a chassis........................................................................................................................................................... 41
Adding a Networking device..................................................................................................................................... 42
Adding a PowerVault MD Series storage array.................................................................................................... 44
Adding an EqualLogic PS Series storage solution .............................................................................................. 45
Adding a Compellent SC Series storage solution.................................................................................................46
Adding a Fluid File System (FluidFS) NAS device............................................................................................... 47
Adding a software....................................................................................................................................................... 48
Adding a solution......................................................................................................................................................... 48
Adding a device by duplication.................................................................................................................................49
Importing multiple devices............................................................................................................................................... 51
Exporting details of devices that were not imported............................................................................................... 54
Revalidating a device........................................................................................................................................................54
Chapter 4: Viewing cases and devices......................................................................................... 56
Viewing all support cases................................................................................................................................................ 56
Viewing support cases for a specific device...............................................................................................................57
Case management options..............................................................................................................................................58
Requesting to suspend case activities for 24 hours........................................................................................... 59
Requesting to resume support activities...............................................................................................................59
Requesting to close a support case........................................................................................................................60
Viewing the device inventory..........................................................................................................................................61
Viewing the device overview pane................................................................................................................................ 61
Refining the displayed data.............................................................................................................................................62
Filtering the displayed data............................................................................................................................................. 62
Clearing the data filter..................................................................................................................................................... 63
Sorting the displayed data.............................................................................................................................................. 63
Chapter 5: Device grouping......................................................................................................... 64
Predefined device groups............................................................................................................................................... 65
Viewing device groups..................................................................................................................................................... 65
Creating a device group.................................................................................................................................................. 65
Managing devices in a device group.............................................................................................................................66
Managing the credentials of a device group...............................................................................................................67
Viewing and updating the contact information of a device group........................................................................ 67
Editing device group details............................................................................................................................................68
Deleting a device group................................................................................................................................................... 68
Chapter 6: Using Extensions .......................................................................................................70
Types of extensions.......................................................................................................................................................... 70
Support for setting up adapter or Remote Collector .............................................................................................. 70
Getting started with inventorying devices managed by OpenManage Essentials or Microsoft System
Center Operations Manager........................................................................................................................................ 71
Adapters............................................................................................................................................................................... 71
Setting up OpenManage Essentials adapter..........................................................................................................71
Setting up the Microsoft System Center Operations Manager adapter........................................................73
Management Packs for inventorying devices managed by Operations Manager........................................75
Viewing adapter overview pane ..............................................................................................................................75
Viewing devices inventoried by the adapter......................................................................................................... 76
Synchronizing adapter .............................................................................................................................................. 76
4
Contents