Users Guide

NOTE: You can also click Register in the About page or on the add devices wizard to open the SupportAssist
Enterprise Registration Wizard.
NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Configuration feature is enabled, the
SupportAssist Enterprise Registration Wizard is not displayed.
Steps
1. On the Welcome page, click Next.
SupportAssist Enterprise verifies connectivity to the Internet.
● If SupportAssist Enterprise is able to connect to the Internet, the Registration page is displayed.
●
If SupportAssist Enterprise is unable to connect to the Internet, a message prompts you to confirm if the system
connects to the Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.
If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network
administrator for assistance.
2. If the Proxy Settings page is displayed:
a. In the Address field, type the IP address or host name of the proxy server.
b. In the Port field, type the port number of the proxy server.
c. If a user name and password is required to connect to the proxy server, select Requires authentication, and type the
user name and password in the appropriate fields.
d. Click Next.
SupportAssist Enterprise verifies connectivity to the Internet through the proxy server. If the connection is successful, the
Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact
your network administrator for assistance.
Figure 3. Registration page
3. On the Registration page, provide the following information:
● Name — The name must contain one or more printable characters, and must not exceed 256 characters.
● Country/Territory — Select your country or territory.
● First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50
characters.
● Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50
characters.
● Phone Number — The phone number must contain a minimum of 9 characters and must not exceed 50 characters. The
phone number can be provided in the international format, including special characters such as + and –.
● Alternate Phone Number — Optional, with the same requirements as the Phone Number.
● Email Address — Provide the email address in the [e-mail] format. It must contain a minimum of five
characters and not exceed 50 characters.
Getting started with SupportAssist Enterprise
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