Users Guide

● Device group credentials are saved as Credential Accounts and Credential Profiles. However, if individual and device
group credentials were configured for devices within the device group, only the individual device credentials are applied
for those devices after the upgrade. If necessary, you can select those devices and apply the created credential profiles.
● Credential Accounts are not created for the existing individual device credentials. If devices within the device group were
configured with individual credentials, the individual credentials are saved and applied on the devices.
For devices that are not members of a device group:
● If only the default credentials were configured, the default credentials are saved as individual credentials and applied on
all applicable devices.
● If both default and individual credentials were configured for the devices, only the individual credentials are saved and
applied on those devices.
Using SupportAssist Enterprise without registration
Registration of SupportAssist Enterprise is a prerequisite to experience the full benefits of SupportAssist Enterprise and to use
all the available features. You can also use SupportAssist Enterprise without registration. However, only certain capabilities or
features of SupportAssist Enterprise are available without registration. The following table provides a summary of the availability
of capabilities or features without registration.
Table 8. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
● Add devices
● Manually start the collection and upload of system
information to Dell from a single device or multiple devices
● Monitor devices for hardware issues
● Automatic case creation on issue detection
● Scheduling automated periodic collection of system
information
● View support cases that are open for your devices
● Opt-in or opt-out from receiving ProSupport Plus Server
Recommendation Report by email
● Update contact details
● Set up adapter
● Set up Remote Collector
NOTE: Registration of SupportAssist Enterprise is optional. However, Dell recommends that you complete the registration
to experience the full benefits of the automated support capabilities of SupportAssist Enterprise.
Registering SupportAssist Enterprise
Prerequisites
● If the server where you have installed SupportAssist Enterprise connects to the internet through a proxy server, ensure that
you have the details of the proxy server.
● Ensure that you have the details of the contact you want to assign as your company’s primary contact for SupportAssist
Enterprise.
About this task
CAUTION:
Completing the registration is a prerequisite to experience the full benefits of SupportAssist
Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection
of system information from your devices. Until registration is completed, SupportAssist Enterprise can neither
monitor your devices for hardware issues nor automatically collect system information.
The SupportAssist Enterprise Registration Wizard guides you through configuring the proxy server settings (if applicable)
and completing the registration. The registration wizard is displayed when you log in to SupportAssist Enterprise for the
first-time. If you do not complete the registration or skip the registration, whenever you log in to SupportAssist Enterprise, the
SupportAssist Enterprise is not registered banner is displayed at the top of the page. You can click the Register now link
to open the registration wizard and complete the registration.
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Getting started with SupportAssist Enterprise