Users Guide

Table 60. Error code appendix (continued)
Error code Error message Possible resolution
SA-30425 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
SupportAssist Enterprise is already installed on the
remote system.
Uninstall SupportAssist Enterprise from the remote
system and then retry the operation.
SA-30426 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the IP address or hostname that has been provided is
of the local system.
Provide the correct IP address or hostname of a
remote system and retry the operation.
SA-30427 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the remote system is not reachable.
Ensure that the remote system is reachable and then
retry the operation.
SA-30428 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector is not supported on a non-
Windows operating system.
Ensure you provide the details of a remote system
that is running a Windows operating system and then
retry the operation.
SA-30429 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the provided IP address
range IP address_range overlaps with the IP address
range of the same Remote Collector Remote
Collector_name.
Provide a mutually exclusive IP address range and
retry.
SA-30430 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the credentials of the
Remote Collector are incorrect.
Verify the credentials of the Remote Collector and
retry the operation.
SA-30431 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the Remote Collector
configuration on the remote system was not
successful.
Ensure that the remote system is reachable. Verify the
credentials of the remote system and then retry the
operation.
SA-30432 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the SupportAssist
Enterprise service is not running on the remote
system.
Start the SupportAssist Enterprise service on the
remote system and then retry the operation.
SA-30433 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the Remote Collector
application is not installed on the remote system.
Not applicable.
SA-30434 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the operating system installed on the remote system
is not of 64-bit architecture.
Ensure that you provide the details of a remote
system that is running a 64-bit Windows operating
system and then retry the operation.
SA-30435 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the validation of the Remote Collector was
unsuccessful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
216 Error code appendix