Users Guide

Table 60. Error code appendix (continued)
Error code Error message Possible resolution
SA-30411 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the provided IP address
range IP address_range overlaps with the IP address
range of another Remote Collector.
Provide a mutually exclusive IP address range and
retry.
SA-30412 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the Start IP Address is
greater than the End IP Address.
Provide the correct IP address range and retry.
SA-30413 SupportAssist Enterprise is unable to update the
Remote Collector Remote Collector_name because
another operation is in progress.
Retry the operation after some time.
SA-30414 SupportAssist Enterprise is unable to connect to the
Remote Collector Remote Collector_name because
of an internal error.
Ensure that the Remote Collector application is
running and then retry the operation.
SA-30415 SupportAssist Enterprise is unable to connect to the
Remote Collector Remote Collector_name because
of an internal error.
Update the credentials of the Remote Collector,
ensure that the Remote Collector application is
running, and then retry.
SA-30416 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided IP address range IP address_range
overlaps with the IP address range of same Remote
Collector.
Provide a mutually exclusive IP address range and
retry.
SA-30417 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the installer for Remote Collector could not be found
at the required location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30418 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because a
connection could not be established with the remote
system.
Ensure the following and retry the operation:
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
SA-30419 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector installer could not be copied to
the remote system.
Ensure that the remote system is reachable. Verify the
credentials of the remote system and then retry the
operation.
SA-30420 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector installation on the remote
system was unsuccessful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30421 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector installation was not successful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30422 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the installation of the Remote Collector was
unsuccessful.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30423 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector configuration was unsuccessful.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30424 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the remote system does not have sufficient free
hard-drive space.
Ensure that the remote system has at least 500 MB of
free hard-drive space.
Error code appendix 215