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Table Of Contents
Table 60. Error code appendix (continued)
Error code Error message Possible resolution
Essentials services are not running on the remote
system.
SA-20140 SupportAssist Enterprise is unable to set up the
adapter adapter_name on the system device_name
because of one of the following:
● OpenManage Essentials is not installed on the
system
● The adapter is not compatible with the version of
OpenManage Essentials that are installed on the
system
Ensure that OpenManage Essentials version 2.3 or
later is installed on the system and then retry the
operation.
SA-20145 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the installer for
OpenManage Essentials adapter is not present at the
required location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-20150 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the operating system
that is installed on the remote system is not of 64-bit
architecture.
Ensure that the remote system is running a 64-bit
Windows Operating System and retry the operation.
SA-20155 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of
OpenManage Essentials that are installed on the
system is not compatible with the OpenManage
Essentials adapter.
Ensure that the OpenManage Essentials version 2.3
or later is installed on the system and then retry the
operation.
SA-20160 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft .NET
package is not installed on the system.
Ensure that the Microsoft .NET package is installed on
the remote system and then retry the operation.
SA-20165 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of the
Microsoft .NET package installed on the remote
system is not compatible with the OpenManage
Essentials adapter.
Ensure that the Microsoft .NET package version 4.0 or
later is installed on the remote system and then retry
the operation.
SA-20170 SupportAssist Enterprise is unable to set up the
adapter adapter_name because Microsoft System
Center Operations Manager is not installed on the
remote system.
Ensure that the Microsoft System Center Operations
Manager is installed on the remote system and then
retry the operation.
SA-20175 SupportAssist Enterprise is unable to set up
the adapter adapter_name because the version
of Microsoft System Center Operations Manager
installed on the remote system is not compatible
with Microsoft System Center Operations Manager
adapter.
Ensure that the Microsoft System Center Operations
Manager version 7.0 or later is installed on the remote
system and then retry the operation.
SA-20180 SupportAssist Enterprise is unable to set up
the adapter adapter_name because the Microsoft
System Center Operations Manager service is not
running on the remote system.
Ensure that the Microsoft System Center Operations
Manager service is running and then retry the
operation.
SA-20185 SupportAssist Enterprise is unable to set up
the adapter adapter_name because the Microsoft
System Center Operations Manager adapter is
already installed on the remote system.
Ensure that the Microsoft System Center Operations
Manager adapter is not previously installed on the
remote system and then retry the operation.
SA-20190 SupportAssist Enterprise is unable to edit the adapter
adapter_name because a connection could not be
established with the remote system.
Ensure the following and retry the operation :
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
Error code appendix 213