Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.1 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Installing, Upgrading, or Migrating to SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Operating system considerations for installing SupportAssist Enterprise
- Installing SupportAssist Enterprise by using the SupportAssist Enterprise installer package (Windows)
- Installing SupportAssist Enterprise by using the SupportAssist Enterprise installer package (Linux)
- Installing SupportAssist Enterprise in silent mode (Linux)
- Installing SupportAssist Enterprise by using the OpenManage Essentials installation package
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Networking device
- Adding a PowerVault MD Series storage array
- Adding an EqualLogic PS Series storage solution
- Adding a Compellent SC Series storage solution
- Adding a Fluid File System (FluidFS) NAS device
- Adding a software
- Adding a solution
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with inventorying devices managed by OpenManage Essentials or Microsoft System Center Operations Manager
- Adapters
- Remote Collectors
- Managing device credentials
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus recommendation report emails
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Enabling or disabling the automatic upload of collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 60. Error code appendix (continued)
Error code Error message Possible resolution
SA-4500 SupportAssist Enterprise is unable to send the
collected system information from the device_name
because the receiving server that is hosted by Dell is
unreachable.
To retry collecting the system information, select the
device and click Start Collection. If the problem
persists, contact Technical Support for assistance.
SA-4501
SA-4502
SupportAssist Enterprise is unable to collect system
information from the device_name because of an
unknown error.
To retry collecting the system information, select the
device and click Start Collection. If the problem
persists, contact Technical Support for assistance.
SA-4511
SA-4512
SA-15000
SA-15001
SA-15002
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because of an unknown error.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
SA-15011
SA-15012
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because of an unknown error.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4513
SA-15013
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because of an invalid file token.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Technical Support for
assistance.
SA-4514
SA-15014
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because the collection file is corrupted.
● Perform Network Connectivity Test and ensure
that connectivity to the Dell Upload Server is
successful.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact Technical Support for
assistance.
SA-4521
SA-15021
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because the proxy server is not reachable.
● Verify the proxy server settings in SupportAssist
Enterprise.
● Ensure that the proxy server is reachable.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact your network
administrator for assistance.
SA-4522
SA-15022
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because an attempt to connect to proxy server is
unsuccessful.
● Verify the proxy server settings in SupportAssist
Enterprise.
● Ensure that the proxy server is reachable.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4523
SA-15023
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because the proxy server user name or password is
incorrect.
● Ensure that the proxy server user name and
password you have entered in SupportAssist
Enterprise are correct.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact your network
administrator for assistance.
SA-4524
SA-15024
SupportAssist Enterprise is unable to send the
collected system information from the device_name
● Verify the proxy server settings in SupportAssist
Enterprise.
210 Error code appendix