Users Guide

Table 60. Error code appendix (continued)
Error code Error message Possible resolution
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Technical Support for
assistance.
SA-4135
SA-4140
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Ensure that vSphere SDK service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Technical Support for
assistance.
SA-4145
SA-4150
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Ensure that REST API service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Technical Support for
assistance.
SA-4095
SA-4100
SA-4105
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Ensure that the SSH service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device_name because the
device is not reachable.
● Ensure that the device is reachable from the server
running SupportAssist Enterprise.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device_name because the IP
address of the device is invalid.
● Ensure that SupportAssist Enterprise is updated
with the correct IP address of the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device_name because the
download of a certificate file could not be completed
successfully.
● Verify the firewall and network settings to ensure
that download of the certificate file is not blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170
SA-4175
SupportAssist Enterprise is unable to collect system
information from the device_name because the
credentials of the device are either incorrect or do
not have the required privileges.
● Ensure that SupportAssist Enterprise is updated
with the correct user name and password of the
device.
● Ensure that the user account has administrator or
root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4180 SupportAssist Enterprise is unable to collect system
information from the device_name because the
device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 1.1 Support Matrix at
https://www.Dell.com/ServiceabilityTools.
SA-4185 SupportAssist Enterprise is unable to collect system
information from the device_name because of an
attempt to connect to the device is unsuccessful.
● Ensure SupportAssist Enterprise is updated with
the credentials of a user account that has
root privileges. See Configuring sudo access for
SupportAssist Enterprise (Linux) on page 142.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4190 SupportAssist Enterprise is unable to gather system
information from the device_name because the SSL
encryption level of the device is set to 256 bit or
higher.
For troubleshooting steps, see Unable to gather
system information on page 154.
Error code appendix 209