Users Guide

Table 55. Preferences (continued)
Field Description
NOTE: If you clear this option, settings for the collection
of logs and diagnostic data under Collection Data
Settings are automatically disabled.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set all devices to maintenance mode.
While in maintenance mode, no new support cases are
opened.
Related tasks
Enabling or disabling automatic updates on page 103
Configuring email notification settings on page 106
Enabling or disabling the automatic collection of system information on case creation on page 110
Enabling or disabling the periodic collection of system information from all devices on page 110
Enabling or disabling the collection of identity information on page 111
Enabling or disabling global-level maintenance mode on page 128
Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact information. The following
table provides information about the items displayed in the Contact Information page.
At the top of the Contact Information page, the navigation trail is displayed.
NOTE: It is mandatory to provide information for all fields, except the alternate phone number.
Table 56. Contact Information
Field Description
Company name The name of your company.
Primary Select this option to view or edit the primary contact
information.
Secondary Select this option to view or edit the secondary contact
information.
First name The first name of the primary or secondary contact.
Last name The last name of the primary or secondary contact.
Phone number The phone number of the primary or secondary contact.
Alternate phone number The alternate phone number of the primary or secondary
contact.
Email address The email address of the primary or secondary contact.
Country View or select the country.
Preferred contact method Select the preferred contact method. The available options
are:
● Phone
● Email
Preferred contact hours The preferred hours when Technical Support can contact
your primary or secondary contact in case of any issues
with the monitored devices.
196 SupportAssist Enterprise user interface